Technology Delivery Lead - Utilities

Accenture; Hartford (CT); On-site; USD 180,000 - 240,000; Full time

Job summary

Accenture is seeking a Technology Delivery Senior Manager—Managed Reinvention Services to lead end-to-end, multi-tower delivery with full P&L ownership. You will architect AI-first delivery models using Reinvention.AI and GenWizard capabilities, drive cost takeout, and transition delivery teams to agentic operations combining AI fleets with human SREs.

You will build senior client relationships with CIOs and senior IT leadership, advancing modernization within the run model and shaping

Qualifications

• Proven track record of owning P&L for large-scale managed services
• Hands-on experience in AI-driven delivery models (AIOps, GenAI-powered ITSM)
• Experience shaping agentic operating models and autonomous delivery strategies
• Ability to engage CIOs/senior IT leaders and grow client partnerships

Responsibilities

• Own end-to-end delivery accountability — hold full P&L and outcome responsibility across multi-tower managed services accounts spanning AMS, IMS, Security, and Data & AI
• Architect and operationalize AI-first delivery models using platform capabilities
• Reshape tech economics by driving cost takeout and transformation funding
• Lead workforce transition to agentic operations with AI agent fleets and human SREs
• Build and expand senior client relationships with CIOs and senior IT leadership
• Drive modernization within the run model: architecture simplification, platform modernization, resilience engineering
• Shape and win MRS pursuits through credible delivery and operating model depth

Skills

P&L ownership

AI-driven delivery

Multi-tower delivery

CIO/IT leadership engagement

AIOps

GenAI-powered ITSM

Observability

Job description

We Are:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, AI and data with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Consulting, Strategy, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at accenture.com.

You Are:

Our MRS Senior Managers are accountable owners—not coordinators. We need leaders who can run complex, multi-tower managed services accounts end-to-end, shape the agentic operating model that replaces traditional AMS delivery, and build the client relationships that turn a run contract into a long-term reinvention partnership. This is not a generalist role. You will be expected to engage CIOs and technology executives with credibility, drive compounding delivery value, and actively contribute to the growth of Accenture’s MRS business.

The Work:

As a Technology Delivery Senior Manager—Managed Reinvention Services, you will:

• Own end-to-end delivery accountability — hold full P&L and outcome responsibility across multi-tower managed services accounts spanning AMS, IMS, Security, and Data & AI, driving toward committed business and technology results.
• Architect and operationalize AI-first delivery models — design and implement agentic operations frameworks using Accenture’s Reinvention.AI platform and GenWizard capabilities, progressing clients deliberately along the autonomy maturity curve from human-augmented (L2) toward full autonomous operations (L4/L5).
• Reshape tech economics — shift client Run spend toward Reinvention capital by systematically driving cost takeout, technical debt reduction, and throughput gains—converting efficiency savings into funded transformation.
• Lead the workforce transition to agentic operations — build and evolve delivery teams composed of AI agent fleets and human SREs, define new role frameworks for the agentic era, and establish the governance and escalation model for autonomous operations.
• Build and expand senior client relationships — serve as the primary technology advisor to CIOs and senior IT leadership, translating delivery performance into reinvention value and expanding the engagement scope over time.
• Drive continuous modernization within the run model — embed architecture simplification, platform modernization, and resilience engineering as standing deliverables within managed services—not as separate projects.
• Shape and win MRS pursuits — bring delivery credibility and operating model depth to competitive bids, contributing to solution design, commercial structuring, and MRS value proposition development across the portfolio.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement

Here’s What You Need:

• Minimum of 10 years of technology delivery experience, including direct P&L ownership of large-scale application and/or infrastructure managed services accounts across complex, multi-tower environments
• Minimum of 5 years of hands‑on experience designing or operating AI‑driven delivery models — including AIOps, agentic automation, GenAI‑powered ITSM, or intelligent observability in production managed services contexts
• Minimum