Technology Delivery Director

Citi; New York (NY); Hybrid; USD 170,000 - 300,000; Full time

Benefits offered by this job

Hybrid work schedule

Leadership collaboration

Learning opportunities

Financial wellbeing support

Global collaboration

Job summary

Citi is seeking a Technology Delivery Director to lead portfolio delivery across multiple technology programs supporting Retail Banking and Credit Cards operations. You will partner with business stakeholders to translate priorities into measurable results, shape delivery teams, and drive accountability across the organization.

The role requires deep technology delivery experience, leadership of large teams, and knowledge of the financial products and risk landscape.

Qualifications

• 15+ years of relevant technology delivery experience.
• 8–10+ years of experience managing teams and leading people.
• Experience delivering technology programs within Retail Banking or Credit Cards operations.
• Knowledge of the Financial Crimes and Fraud domain.
• Working knowledge of financial products and the competitive landscape within the industry.
• Strong command of Microsoft Office applications.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Lead portfolio delivery across multiple technology programs, managing the book of work from planning through execution.
• Manage and develop multiple teams, including hiring, performance evaluations, and career development.
• Define team structure and role clarity to maximize impact and efficient use of resources.
• Partner directly with business stakeholders to align technology delivery with organizational priorities.
• Guide the design and development of system architecture in collaboration with end users to improve deliverable quality.
• Present regular project and portfolio updates to senior management and business leaders.
• Oversee budgeting, planning, and policy decisions that shape the strategic direction of the technology area.
• Manage disaster recovery planning, testing, and operational readiness for new applications.
• Apply sound judgment when assessing risk, safeguarding Citi's reputation, clients, and assets by maintaining compliance with applicable laws and regulations.

Skills

Team leadership

Industry knowledge

Fraud domain knowledge

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Technology Delivery Director

Job Req Id:

26999149

Location(s):

Irving, Texas, United States

Job Type:

Hybrid

Posted:

Oct. 09, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

As a Technology Delivery Director at Citi, you will lead portfolio delivery across a set of technology programs, partnering directly with business stakeholders to translate priorities into results. This role sits at the intersection of technology and business, overseeing teams that design, build, and deliver critical systems supporting Retail Banking and Credit Cards operations. You will shape how delivery teams operate, drive accountability across your organization, and bring technical depth and business insight to every decision.

Responsibilities

• Lead portfolio delivery across multiple technology programs, managing the book of work from planning through execution.
• Manage and develop multiple teams, including hiring, performance evaluations, and career development.
• Define team structure and role clarity to maximize impact and efficient use of resources.
• Partner directly with business stakeholders to align technology delivery with organizational priorities.
• Guide the design and development of system architecture in collaboration with end users to improve deliverable quality.
• Present regular project and portfolio updates to senior management and business leaders.
• Oversee budgeting, planning, and policy decisions that shape the strategic direction of the technology area.
• Manage disaster recovery planning, testing, and operational readiness for new applications.
• Apply sound judgment when assessing risk, safeguarding Citi's reputation, clients, and assets by maintaining compliance with applicable laws and regulations.

Required Qualifications & Skills

• 15 or more years of relevant technology delivery experience.
• 8 to 10 or more years of experience managing teams and leading people.
• Background delivering technology programs within Retail Banking or Credit Cards operations.
• Knowledge of the Financial Crimes and Fraud domain.
• Working knowledge of financial products and the competitive landscape within the industry.
• Strong command of Microsoft Office applications.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• PMP certification or MBA.
• Master's degree in a relevant field.

What We Offer

Joining Citi means stepping into a role with real influence over how technology delivery shapes the business, backed by the scale and resources of a global organization.

• Shape portfolio strategy and delivery outcomes across high-visibility technology programs.
• Work three days in the office and two days remotely each week for a flexible routine.
• Build your leadership profile through direct collaboration with senior business and technology stakeholders.
• Access ongoing learning and development opportunities to sharpen your technical and leadership skills.
• Receive support for financial wellbeing, family needs, and overall work-life balance.
• Collaborate with teams across global locations on programs with broad organizational reach.

Job Family Group:

Technology

Job Family:

Applications Development

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Oct 16, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.