Technology Delivery Director

Citigroup Inc.; Irving (TX); Hybrid; USD 170,000 - 300,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Citigroup Inc. in Irving, Texas seeks a Technology Delivery Director to lead portfolio delivery across technology programs for Retail Banking and Credit Cards, translating priorities into results and guiding cross-functional teams.

You will partner with business stakeholders, shape delivery processes, ensure risk management and regulatory alignment, and present updates to executives while overseeing budgets and architecture decisions.

Qualifications

• 15+ years of technology delivery experience.
• 8–10+ years of people management experience.
• Experience delivering technology programs within Retail Banking or Credit Cards.
• Knowledge of the Financial Crimes and Fraud domain.
• Working knowledge of financial products and competitive landscape.
• Proficient with Microsoft Office applications.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Lead portfolio delivery across multiple technology programs from planning to execution.
• Manage and develop multiple teams, including hiring and performance reviews.
• Define team structure and role clarity to maximize impact.
• Partner with business stakeholders to align delivery with priorities.
• Guide system architecture design with end users to improve quality.
• Present updates to senior management and business leaders.
• Oversee budgeting, planning, and policy decisions shaping strategy.
• Manage disaster recovery planning and operational readiness for new applications.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Technology delivery experience

People management

Retail Banking / Credit Cards domain

Fraud domain knowledge

Financial products knowledge

MS Office proficiency

Bachelor's degree

Education

Bachelor's degree or equivalent practical experience

MBA

Master's degree

Tools

PMP certification

Job description

As a Technology Delivery Director at Citi, you will lead portfolio delivery across a set of technology programs, partnering directly with business stakeholders to translate priorities into results. This role sits at the intersection of technology and business, overseeing teams that design, build, and deliver critical systems supporting Retail Banking and Credit Cards operations. You will shape how delivery teams operate, drive accountability across your organization, and bring technical depth and business insight to every decision.

Responsibilities

• Lead portfolio delivery across multiple technology programs, managing the book of work from planning through execution.
• Manage and develop multiple teams, including hiring, performance evaluations, and career development.
• Define team structure and role clarity to maximize impact and efficient use of resources.
• Partner directly with business stakeholders to align technology delivery with organizational priorities.
• Guide the design and development of system architecture in collaboration with end users to improve deliverable quality.
• Present regular project and portfolio updates to senior management and business leaders.
• Oversee budgeting, planning, and policy decisions that shape the strategic direction of the technology area.
• Manage disaster recovery planning, testing, and operational readiness for new applications.
• Apply sound judgment when assessing risk, safeguarding Citi's reputation, clients, and assets by maintaining compliance with applicable laws and regulations.

Required Qualifications & Skills

• 15 or more years of relevant technology delivery experience.
• 8 to 10 or more years of experience managing teams and leading people.
• Background delivering technology programs within Retail Banking or Credit Cards operations.
• Knowledge of the Financial Crimes and Fraud domain.
• Working knowledge of financial products and the competitive landscape within the industry.
• Strong command of Microsoft Office applications.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• PMP certification or MBA.
• Master's degree in a relevant field.

What We Offer

Joining Citi means stepping into a role with real influence over how technology delivery shapes the business, backed by the scale and resources of a global organization.

• Shape portfolio strategy and delivery outcomes across high-visibility technology programs.
• Work three days in the office and two days remotely each week for a flexible routine.
• Build your leadership profile through direct collaboration with senior business and technology stakeholders.
• Access ongoing learning and development opportunities to sharpen your technical and leadership skills.
• Receive support for financial wellbeing, family needs, and overall work-life balance.
• Collaborate with teams across global locations on programs with broad organizational reach.

Technology

Applications Development

Full time

Irving Texas United States

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 16, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.