Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Ernst & Young Advisory Services Sdn Bhd; Hilo (HI); Remote; USD 151,000 - 346,000; Full time

Job summary

A global consulting firm is seeking a Senior Manager for its IT Outsourcing practice. This role involves leading IT service delivery, managing client relationships, and overseeing operational excellence. Candidates should have over 15 years of experience in IT outsourcing and a proven track record in leadership roles. The position offers a competitive salary and opportunities for growth in a dynamic environment.

Benefits

Comprehensive benefits package

Flexible vacation policy

Hybrid work model

Qualifications

• 15+ years of experience in IT outsourcing or managed services.
• Proven track record managing large-scale ITO engagements.
• Strong understanding of ITIL and service management tools.

Responsibilities

• Lead end-to-end delivery of managed IT services.
• Drive innovation initiatives including cloud migration.
• Mentor and develop junior team members.

Skills

IT outsourcing

IT service management

stakeholder management

digital transformation

cloud platforms

communication skills

Education

Bachelor’s degree in Information Technology or related field

MBA or relevant Master’s

Tools

ServiceNow

AWS

Azure

GCP

Job description

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Other locations: Anywhere in Country

Date: Oct 7, 2025

Requisition ID: 1651070

Location: Anywhere in Country

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Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager

Job Summary:

As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities:

• Client Engagement & Delivery Leadership
• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Strategic Planning & Transformation
• Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.
• Team & Stakeholder Management
• Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.
• Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

To qualify for the role, you must have

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

What we offer you

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

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