Technology Client Care Manager

Cushman & Wakefield; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading global real estate services firm as an Account Technology Lead, where you will manage technology services for client accounts and drive innovation. This role emphasizes client relationship management, operational oversight, and strategic guidance, ensuring projects meet schedules and budgets. You'll work in a dynamic environment that promotes career development and diversity, with a commitment to work-life balance. If you're passionate about technology and eager to make an impact, this is the opportunity for you in a collaborative and inclusive culture.

Benefits

Career Development Opportunities

Diversity and Inclusion Commitment

Flexible Work Environment

Comprehensive Employee Benefits

Qualifications

• Experience with Real Estate applications and BI tools.
• Strong understanding of compliance principles and Azure cloud services.

Responsibilities

• Manage technology support and innovation for client accounts.
• Provide strategic guidance and oversee technology operations.

Skills

Client Relationship Management

Financial Acumen

Agile Methodologies

Windows and Web-based Applications

Real Estate Applications

Azure Cloud Services

Communication with Senior Management

Education

Bachelor's Degree in MIS or Business Intelligence

Advanced Degree (MBA preferred)

Tools

MS Power BI

Tableau

FAMIS360

Oracle E1

Yardi Systems

SharePoint

Visual Studio.NET

ASP.NET

MS SQL Server

Job description

Job Title

Account Technology Lead

Job Description Summary

The Account Technology Lead is responsible for the overall financial and operational performance of the technology services on a client account, including technology support and innovation, maintaining adherence to budgets, training and development plans, and providing employee feedback. The role also provides strategic and technical guidance for account team members and reviews project information to ensure technology delivery teams meet schedules and budgets. This role is typically assigned to and responsible for a single Global C&W client or multiple/portfolio of medium-sized APAC C&W client accounts.

Job Description

About the Role:

• Provide the central point of Client Relationship Management for the C&W Technology Program on the client account, aligning with the account executive and client leadership.

• Conduct technology operational oversight of the client technology applications, communications, reporting including key metrics and SLAs as required by the client MSA or C&W operating standards.

• Serve as the primary C&W Technology contact for the client and account, managing communications for account-specific security & compliance activities with stakeholders in information security, compliance, network & engineering, asset, identity, and unified communications management.

About You:

• Bachelor's Degree required; Advanced Degree preferred in MIS, Business Intelligence, MBA, or equivalent experience. Certifications like ITIL, SDLC, PMI are a plus.

• Experience with Real Estate applications such as FAMIS360, Corrigo, Oracle E1, Yardi Systems, Clarizen / Procore, Costar REM, and BI tools like MS Power BI, Tableau.

• Good understanding of Azure cloud, services architecture, SOX, SOC1/SOC2 compliance principles.

• Experience managing enterprise-grade Windows and web-based applications using Microsoft technologies; SharePoint, Visual Studio.NET, ASP.NET, VB.NET, MS SQL Server, and other web technologies including JavaScript, JSON, and Web Services.

• Extensive experience managing customer expectations and communicating with senior and executive management, including strong financial acumen. Experience with both Agile and Waterfall methodologies and transforming large projects from traditional waterfall to Agile.

Why join Cushman & Wakefield?

As a leading global real estate services firm transforming the way people work, shop, and live, joining Cushman & Wakefield offers:

• Being part of a growing global company.
• Career development and a promote-from-within culture.
• An organization committed to Diversity and Inclusion.

We are committed to work-life balance in an inclusive, rewarding environment, providing flexible and agile work environments, focusing on technology and autonomy to help our employees achieve their career goals. We emphasize career progression, promote from within, and leverage global opportunities to retain top talent. We encourage continuous learning and development and offer comprehensive employee benefits.

Our Vision and Commitment to Diversity:

We envision a future where everyone belongs. We support and celebrate inclusive causes daily, embrace diversity across race, color, religion, sex, national origin, sexual orientation, gender identity, disabilities, and veteran status. We especially encourage Aboriginal or Torres Strait Islander applicants in Australia. We embed DEI into our DNA, living it every day. If you share this commitment, join us.