Technology Change & Communications, Senior Specialist

Bain & Company; Northern (KY); Hybrid; USD 93,000 - 117,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental coverage

Vision coverage

Paid time off

Life insurance

Long-term disability

Job summary

Bain & Company's Technology Services Group (TSG) seeks a Senior Specialist, Technology Change & Communications to support delivery and adoption of technology transformation initiatives. You will translate complex changes into clear materials, from training decks to user guides and rollout communications, helping end users understand and adopt new technology.

In a small, collaborative team, you will build templates and assets, track progress and dependencies, and engage stakeholders to drive

Qualifications

• Hands-on experience supporting change-related work.
• Ability to translate complex changes into training materials.
• Experience with rollout communications and stakeholder engagement.

Responsibilities

• Own delivery of components of the change plan, coordinating logistics and dependencies.
• Develop targeted communications and training materials for stakeholder groups and channels.
• Build reusable assets such as templates and SharePoint sites to ensure long-term usability.
• Track progress and escalate blockers, risks, or resistance to leadership.
• May manage interns or contractors to support delivery.

Skills

Change management

Stakeholder communication

Project coordination

Attention to detail

Independent work

Adaptability

Education

Bachelor's degree or equivalent

Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

You’ll join Bain's Technology Services Group (TSG), a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance.

WHERE YOU'LL FIT WITHIN THE TEAM

The Senior Specialist, Technology Change & Communications, sits within Bain's internal Change Management team and plays a hands-on role in supporting the delivery and adoption of technology transformation initiatives. Working across cross-functional teams, you’ll translate complex project and technology changes into clear, engaging, and well-structured materials, from training decks and user guides to SharePoint microsites and rollout communications, that help end users understand, navigate, and adopt new technology.

As part of a small team, this role offers the opportunity to take on a wide range of responsibilities, build new skills, and gain hands-on experience across different aspects of change management.

WHAT YOU'LL DO

Change Plan Delivery

• Own delivery of assigned components of the change plan, coordinating logistics, managing dependencies within your scope, and translating broader tasks into actionable steps
• Develop targeted, visually engaging communications and training materials tailored to stakeholder groups and delivery channels, aligned with the change strategy and under guidance from leadership
• Build reusable communication assets, including templates, toolkits, and structured SharePoint sites, to support consistency, enable handoff, and enhance long-term usability
• Track progress, timelines, and dependencies, flagging blockers, risks, or resistance to leadership
• May manage temporary or rotational staff, including interns or contractors, to support delivery

Stakeholder Engagement & Change Insights

• Ensure assigned deliverables are aligned and ready for deployment, collecting and synthesizing stakeholder feedback, applying straightforward adjustments independently, and escalating items requiring further discussion
• Identify, track, and analyze metrics, distilling findings into critical insights and actionable recommendations
• Support identification of impacted populations and map user journeys for assigned components of initiatives

Domain Knowledge

• Develop and maintain domain knowledge across Bain practices and external market trends, including emerging communication tools and training channels
• Contribute to team knowledge by documenting lessons learned, supporting templates and tools, and sharing best practices to strengthen consistency across teams

ABOUT YOU

Experience

• Hands-on experience supporting or executing change-related work, such as rollout communications, stakeholder engagement, or training logistics

Education

• Associate or Bachelor's degree, or an equivalent combination of education, training, and experience

Knowledge, Skills & Abilities

• Solid understanding of change management concepts, including stakeholder readiness and adoption
• Strong written and visual communication skills, with the ability to tailor content to different audiences and channels
• Ability to structure and execute tasks independently, with strong attention to detail and timelines
• Skilled in identifying dependencies, surfacing risks, and supporting cross-functional coordination
• Proactive communication style and demonstrated ownership of assigned work
• Ability to adapt quickly to new tools, internal processes, and evolving priorities

Working Model

This role follows a hybrid model, requiring in-office presence at least 1 day per week.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $97,000 - $116,500
• In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $93,000 - $111,500
• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance