Technology Change & Communications, Senior Specialist

Bain & Company; Chicago (IL); Hybrid; USD 93,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Generous PTO

Comprehensive benefits

401(k) employer contribution

Job summary

Bain & Company is seeking a Senior Specialist for Technology Change & Communications in a hybrid Boston/Chicago setting. You will translate complex technology changes into clear, engaging materials, from training decks to SharePoint microsites, and support adoption across cross-functional teams.

You’ll own components of change plans, build reusable assets, and help ensure timely delivery. The role emphasizes stakeholder engagement, communication design, and hands-on change management across

Qualifications

• 3-5+ years of hands-on experience supporting or executing change-related work
• Strong written and visual communication skills tailored to audience and channel
• Ability to structure and execute tasks independently with attention to detail and timelines
• Skilled in identifying dependencies, surfacing risks, and supporting cross-functional coordination
• Demonstrates ownership of assigned work and proactive communication

Responsibilities

• Owns delivery of assigned components of the change plan and coordinates logistics
• Develops targeted communications and training materials for stakeholder groups
• Builds reusable assets like templates and SharePoint sites to enable long-term usability
• Tracks progress, timelines and dependencies, and flags blockers or risks
• May manage interns or contractors to complete work
• Collects stakeholder feedback and distills actionable insights

Skills

Change management

Stakeholder engagement

Communication skills

Cross-functional coordination

Project coordination

Education

Associate/Bachelor’s degree

Tools

SharePoint

Job description

Technology Change & Communications, Senior Specialist

Job ID

107710

Work Areas

Technology & Engineering

Employment Type

Permanent Full Time

Location(s)

Boston, Chicago

Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join Bain’s Technology Services Group (TSG) , a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance.

WHERE YOU’LL FIT WITHIN THE TEAM

The Senior Specialist, Technology Change & Communications, sits within Bain’s internal Change Management team and plays a hands‑on role in supporting the delivery and adoption of technology transformation initiatives. Working across cross‑functional teams, they translate complex project and technology changes into clear, engaging, and well‑structured materials, from training decks and user guides to SharePoint microsites and rollout communications, that help end users understand, navigate, and adopt new technology. As part of a small team, this role offers the opportunity to take on a wide range of responsibilities, build new skills, and get hands‑on experience across different aspects of change management.

WHAT YOU’LL DO

• Owns delivery of assigned components of the change plan, coordinating logistics, managing dependencies within their scope, and translating broader tasks into actionable steps.
• Develops targeted, visually engaging communications and training materials for assigned components, tailored to stakeholder group(s) and delivery channel, aligned with the change strategy, and under guidance from leadership.
• Builds reusable communication assets, such as templates, toolkits, and structured SharePoint sites, to support consistency, enable handoff, and enhance long‑term usability.
• Tracks progress, timelines, and dependencies, flagging blockers, risks, or resistance to leadership.
• May manage temporary or rotational staff like interns or contractors to help complete this work.

Stakeholder Engagement & Change Insights

• Ensures assigned deliverables are aligned and ready for deployment, collecting and synthesizing stakeholder feedback, applying straightforward adjustments independently, and escalating items that require discussion.
• Identifies, tracks, and analyzes metrics, distilling to critical insights and actionable findings.
• Supports identification of impacted populations and maps user journeys for assigned components of initiatives.

Domain Knowledge

• Develops, maintains, and demonstrates domain knowledge including both Bain practices and external market trends, including new communication tools and training channels as they emerge.
• Contributes to team knowledge by documenting lessons learned, supporting templates and tools, and sharing best practices to strengthen consistency across teams.

ABOUT YOU

Experience

• 3-5+ years of hands‑on experience supporting or executing change-related work (e.g., rollout communications, stakeholder engagement, training logistics).

Education

• Associate/Bachelor’s degree or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Solid understanding of change management concepts, including stakeholder readiness and adoption.
• Strong written and visual communication skills, tailored to audience and channel.
• Ability to structure and execute tasks independently, with attention to detail and timelines.
• Skilled in identifying dependencies, surfacing risks, and supporting cross‑functional coordination.
• Communicates proactively and demonstrates ownership of assigned work.
• Adapts quickly to new tools, internal processes, and evolving priorities.

Additional Information

• This role follows a hybrid model, requiring in‑office presence at least 1 day per week.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Massachusetts, the good faith, reasonable annualized full time salary range for this role is between $97,000 - $116,500.
• In Illinois, the good faith, reasonable annualized full time salary range for this role is between $93,000 - $111,500.
• Annual discretionary performance bonus.
• This role may also be eligible for other elements of discretionary compensation.
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date.

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck.
• Generous paid time off, including parental leave, sick leave and paid holidays.
• Fully vested 401(k) company contribution.
• Paid Life and Long-Term Disability insurance.