Technology Change and Communications Analyst

Janney-Montgomery-Scott-LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

Generous Paid Time Off

Referral bonus program

Professional Development Assistance

Job summary

Janney is seeking an entry- to mid-level Change and Communications Management Analyst to help plan, communicate, and adopt technology changes across the firm. You will work with leaders, CIO, and corporate communications to establish consistent processes and templates for technology change messaging.

The role offers exposure to technology strategy, organizational transformation, and enterprise change, with opportunities to assume broader responsibilities within the CIO organization.

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of professional experience encouraged.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities.
• Comfort working with stakeholders at different levels of an organization.
• Ability to translate complex information into clear, business-friendly communications.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Support the development and execution of change management plans for technology initiatives impacting employees and end users.
• Coordinate with project, product, technology, business, training, and communications teams to identify upcoming changes and how they are introduced.
• Help establish a standardized Technology Change Management framework, including templates, processes, calendars, and channels.
• Maintain visibility into upcoming releases to identify end-user impacts and communication requirements.
• Assist with stakeholder identification, impact assessments, readiness activities, and adoption planning.
• Gather end-user feedback following changes and identify opportunities to improve future rollouts.
• Support measurement of change effectiveness, communications reach, adoption, and end-user experience.
• Coordinate communications for technology initiatives, releases, outages, upgrades, and major programs.
• Draft concise communications that translate technical changes into business-friendly language.
• Develop and maintain communication templates and standards.

Skills

Communication

Highly organized

Proactive

Curiosity

Relationship building

Adaptable

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

The Change and Communications Management Analyst is an early-career role within the Technology organization responsible for helping ensure that technology changes are effectively planned, communicated, and adopted across the firm.

Working closely with the Head of Portfolio & Value Management, CIO, Technology leadership, business stakeholders, and Corporate Communications, this individual will help establish consistent processes, standards, and communications for introducing technology changes to employees and other end users.

The role will also provide direct support to the CIO and Technology leadership team on strategic communications, change initiatives, meeting coordination, executive materials, and other activities that help the Technology organization operate effectively.

This position is designed for a highly organized, intellectually curious, and motivated individual who wants exposure to technology strategy, organizational transformation, executive leadership, and enterprise change. The successful candidate will have the opportunity to develop progressively broader responsibilities within the CIO organization.

What you are good at:

• Communication: Make complex topics easy to understand.
• Highly organized: Able to bring structure to multiple moving priorities.
• Being Proactive: Identify what needs to happen next rather than waiting for detailed direction.
• Curiosity: Interest in learning about technology and business and interested in understanding how technology enables the firm's strategy.
• Relationship building: Build productive relationships across all levels of the organization, including senior leadership.
• Adaptable: Comfortable working in an environment undergoing significant transformation.

Responsibilities

Technology Change Management & Adoption

• Support the development and execution of change management plans for technology initiatives impacting employees, financial advisors, and other end users.
• Partner with project, product, technology, business, training, and communications teams to identify upcoming changes and coordinate how they are introduced to the organization.
• Help establish a consistent Technology Change Management framework, including standards, templates, processes, calendars, and communication channels.
• Maintain visibility into upcoming technology releases and changes to identify potential end user impacts and communication requirements.
• Assist with stakeholder identification, impact assessments, readiness activities, training coordination, and adoption planning.
• Gather end user feedback following significant changes and help identify opportunities to improve future rollouts.
• Support measurement of change effectiveness, communications reach, adoption, and end user experience.

Technology Communications

• Coordinate communications associated with technology initiatives, platform changes, releases, outages, upgrades, new capabilities, and major transformation programs.
• Draft clear, concise communications that translate technical changes into language meaningful to business users.
• Work with Technology leaders and appropriate corporate stakeholders to ensure communications are accurate, timely, consistent, and appropriately targeted.
• Develop and maintain communication templates and standards for different types of technology changes.
• Coordinate technology communication calendars to reduce overlapping or conflicting messages to end users.
• Assist with CIO and Technology leadership communications, including organizational updates, presentations, talking points, town halls, and executive messages.
• Help tell the story of Technology's progress, business value, modernization efforts, and accomplishments across the organization.

CIO & Technology Leadership Support

• Provide lightweight coordination and administrative support to the CIO and Technology leadership team.
• Assist with preparation and coordination of leadership meetings, town halls, planning sessions, and other key forums.
• Develop agendas, presentations, briefing materials, meeting notes, action items, and follow-up communications.
• Track selected CIO priorities, commitments, decisions, and follow-up items to help ensure appropriate execution.
• Help coordinate information and materials required for executive and senior leadership discussions.
• Support special projects and strategic initiatives sponsored by the CIO.
• Work across Technology teams to gather information, coordinate activities, and help move priorities forward.

Portfolio & Value Management Support

• Support the Head of Portfolio & Value Management in establishing consistent change and communication practices across the Technology portfolio.
• Coordinate with portfolio, product, project, architecture, engineering, infrastructure, cybersecurity, data, and business teams to understand upcoming initiatives and their organizational impact.
• Help integrate change management and communication activities into the broader technology planning and delivery lifecycle.
• Assist in maintaining calendars, dashboards, status information, and other materials that provide visibility into major Technology initiatives.
• Support efforts to communicate the business outcomes and value delivered through Technology investments.

What you have:

Required

• Bachelor's degree or equivalent combination of education and relevant experience.
• Approximately 1–3 years of professional experience; strong recent graduates with relevant internships or leadership experience are encouraged to apply.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• Strong interpersonal skills and comfort working with stakeholders at different levels of an organization.
• Ability to translate complex information into clear, concise, business-friendly communications.
• Strong proficiency with Microsoft PowerPoint, Word, Excel, Outlook, and Teams.
• Intellectual curiosity and a demonstrated interest in technology, business transformation, organizational change, or financial services.
• Professional judgment and discretion when working with confidential or sensitive information.

Preferred

• Experience or coursework related to communications, business, technology, organizational change, project management, marketing, or a related discipline.
• Internship or professional experience in financial services, consulting, technology, communications, or a corporate environment.
• Familiarity with change management, project management, product management, or Agile concepts.
• Experience developing presentations or communications for senior leaders.
• Familiarity with Microsoft 365, collaboration tools, and emerging AI productivity tools.

Why work for us?

Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee's life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere.

We offer a competitive package including

• Paid Parental Leave
• generous Paid Time Off
• eligibility for a $2,000 referral bonus
• Professional Development Assistance Plan designed to help you make the most of your life at work and at home today and in the future

Explore further.

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments. We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm.

People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.