Technology & Business Systems Administrator

On Point Holdings; Cedar Grove (NJ); Hybrid; USD 65,000 - 75,000; Full time

Job summary

On Point Holdings seeks a Technology & Business Systems Administrator to own and optimize core business platforms, ensuring scalable, secure, and well-integrated technology across the company. You will partner with HR, Sales, Operations, Finance, and Leadership to advance technology adoption and operational efficiency.

You will lead platform integrations, automate workflows, and improve reporting visibility to support growth.

Qualifications

• 3+ years of experience administering business systems, CRM platforms, or operational software environments.
• Experience with HubSpot, Microsoft 365 licensing, HRIS systems, QuickBooks, CRM platforms, or similar business systems preferred.
• Experience managing software integrations, workflow automation, or process improvement initiatives preferred.

Responsibilities

• Technology Systems Ownership & Administration: be primary admin/owner for HubSpot, Mapsly, Zuper, Rippling, Microsoft 365, QuickBooks, phone systems and other applications; manage licenses, permissions, security, and health of each platform.
• Employee Technology & HR Systems Partnership: collaborate with HR on onboarding/offboarding, accounts, licensing, and device provisioning; optimize Rippling and related workflows.
• CRM, Operations & Business Process Management: maintain CRM data integrity, workflows, reporting, and dashboards; drive process improvements across departments.
• Automation, AI & Systems Integration: evaluate and adopt AI tools and automation; design integrations to ensure accurate data flow and reduce duplicates.
• Reporting & Business Intelligence: develop KPIs, dashboards, standardize reporting, and provide data-driven operational insights for leadership.

Skills

HubSpot Admin

M365 Admin

Rippling Admin

Workflow Automation

AI Tools

CRM Admin

Tools

HubSpot

Mapsly

Zuper

Rippling

Microsoft 365

QuickBooks

Job description

Position Summary

The Technology & Business SystemsAdministratoris responsible forthe administration, optimization, integration, and continuous improvement of the technology platforms that support On Point Holdings and its affiliated entities. This role serves as the primary owner and internal champion of the Company’s business systems, ensuring employees, leaders, and customers are supported by efficient, scalable, and well-integrated technology solutions.

The Technology & Business Systems Administratorpartners closely with HR, Sales, Operations, Finance, Marketing, and Leadership to manage core business applications, employee technology resources, software integrations, automation initiatives, reporting tools, and AI adoption efforts. This individual will play a critical role in helping the organization scale through smarter systems, improved workflows, enhanced reporting visibility, and strategic use of technology.

Reporting Structure

This position reports to Leadership and works closely with stakeholders across all On Point Holdings entities.

Compensation Range

$65,000 – $75,000 annually

Compensation will vary based on experience, technicalexpertise, software administration capabilities, systems integration knowledge, automation experience, and overall ability to support andoptimizethe Company’s business applications and technology platforms.

Location

This position is based in Southeast Wisconsin and follows a hybrid work arrangement. Employees are expected to work onsite at the Company’s Waukesha office regularly, with additional in-person meetings, training sessions, or business needs requiring onsite attendance from time to.

Candidates must reside within reasonable driving distance of the Milwaukee metropolitan area and be available to support onsite collaboration, equipment coordination, vendor interactions, and other business operations as needed.

As the Company continues to grow and establishes a permanent office location, this position is expected to transition to a full-time onsite role.

Key Responsibilities

Technology Systems Ownership & Administration

• Serve as the primary administrator, owner, and internal champion for the Company’s technology ecosystem, including HubSpot,Mapsly,Zuper, Rippling, Microsoft 365, QuickBooks, phone systems, customer-facing platforms, and other business-critical applications
• Maintainsystem configurations, user permissions, licensing, workflows, automations, integrations, security settings, and overall platform health
• Evaluate, recommend, and implement technology solutions that improve operational efficiency, employee productivity, customer experience, and business scalability
• Manage software licensing, vendor relationships, renewals, systemutilization, and technology-related operational processes
• Coordinate with managed service providers, software vendors, implementation partners, and other technology resources as needed
• Ensure all business systems are secure and secure and compliant with insurance requirements

Employee Technology & HR Systems Partnership

• Partner closely with HR to support the technology components of the employee lifecycle, including onboarding, offboarding, role changes, and employee technology support
• Administer employee accounts, system access, Microsoft 365 licensing, security groups, email configuration, and application permissions
• Manage employee technology provisioning, including laptops, mobile devices, software access, equipment tracking, shipping, retrieval, and replacement processes
• Support andoptimizeRippling administration, employee workflows, and system integrations related to onboarding, employee records, and operational processes
• Maintaindocumentation, technology standards, onboarding resources, and employee technology guides

CRM, Operations & Business Process Management

• MaintainCRM data integrity, workflows, automations, reporting, pipelines, dashboards, and user adoption
• Support sales enablement initiatives and process improvements across customer-facing functions
• Identifyopportunities to streamline workflows,eliminateduplicate processes, and improve collaboration across departments
• Improve visibility and consistency of operational data throughout the organization

Automation, AI & Systems Integration

• Lead the evaluation, implementation, and adoption of AI tools and automation solutions that improve efficiency and reduce administrative burden
• Identifyopportunities to automate manual processes across HR, Sales,Service,Operations, Finance, Marketing, and Leadership functions
• Design, manage, and improve integrations between business systems to ensureaccuratedata flow and reduce duplicate entry
• Research and recommend emerging technologies that support organizational growth and operational effectiveness
• Develop standards and best practices for technologyutilizationand automation adoption

Reporting & Business Intelligence

• Partner with leadership teams to develop reporting dashboards, KPI visibility, and operational scorecards
• Build andmaintaindashboards that support strategic decision-making and organizational performance measurement
• Assistwith reporting standardization, data cleanup, and business intelligence initiatives
• Monitorsystemutilization, reporting accuracy, and opportunities for process improvement
• Support leadership with ad hoc reporting and technology-enabled operational insights

Qualifications

• 3+ years of experience administering business systems, CRM platforms, technology applications, or operational software environments
• Experience with HubSpot, Microsoft 365licensing,HRIS systems, QuickBooks, CRM platforms, or similar business systems preferred
• Experience managing software integrations, workflow automation, or process improvement initiatives preferred
• Strong technical aptitude and ability to learn and administer multiple software platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple projects, priorities, and stakeholders simultaneously
• Strong communicationskills and customer-service mindset
• Ability to work independently in a fast-paced, growth-oriented environment

Preferred Skills

• HubSpot Administration
• Microsoft 365 Administration
• Rippling Administration
• Workflow Automation & Systems Integrations
• AI Productivity Tools
• Business Process Improvement
• Dashboard & KPI Reporting
• Software Implementation & Adoption
• Vendor Management
• Technology Documentation & SOP Development
• User Provisioning & Access Management
• Troubleshooting & Technical Support