Technology Business Services Consultant

Randstad Digital Americas; Charlotte (NC); On-site; USD 106,000 - 113,000; Full time

Job summary

Randstad Digital Americas is seeking a governance expert to help build and operationalize a technology change and investment portfolio function in Charlotte, NC. The role involves developing an integrated change radar across initiatives, consolidating schedules, and applying risk governance to technology activities.

You will leverage AI tools like Copilot to accelerate analysis, drive governance, and create executive-level reporting.

Qualifications

• Experience building and operationalizing governance frameworks, operating models, or execution frameworks within large, complex organizations.
• Robust experience with technology governance, portfolio management, strategy execution, or technology project/program environments.
• Demonstrated ability to establish repeatable processes and manage ongoing operations in rapidly evolving or ambiguous environments.
• Working knowledge of technology change management frameworks, including how technology changes, deployments, and other major initiatives are governed.
• Robust understanding of risk management and the ability to use data and portfolio information to identify technology-related risks and dependencies.
• Experience performing complex data analysis and translating information into business or technology insights.
• Robust executive communication and reporting capabilities with experience preparing high-level leadership presentations and decision-support materials.
• Excellent written and verbal communication skills.
• Hands-on familiarity with generative AI, particularly prompting and using tools such as Copilot to accelerate analysis, workflow development, and process design.
• Ability to work independently, navigate ambiguity, influence stakeholders across functions, and deliver with minimal oversight.
• Robust skills with Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Responsibilities

• Help build and operationalize governance, operating models, and execution frameworks for a newly established technology change and investment portfolio function.
• Develop and maintain an integrated change radar across technology initiatives, including near-term and long-term change, resiliency activities, data migrations, and other major technology schedules.
• Bring multiple schedules and sources of information together to create a consolidated view of technology change.
• Apply a risk and governance lens to planned technology activities to identify potential conflicts, dependencies, and areas requiring attention.
• Evaluate how simultaneous technology activities may interact. For example, identify situations where application changes or deployments could conflict with a planned resiliency test or data center migration.
• Establish repeatable processes and operating routines that allow the function to move from initial development into sustainable ongoing operations.
• Leverage knowledge of technology change management frameworks to inform governance and risk decisions without serving as the individual responsible for executing Change Management activities.
• Analyze portfolio and technology data to develop actionable insights and support leadership decision-making.
• Create executive-level presentations, reporting, and decision-support materials that translate complex information into clear leadership insights.
• Partner across technology and business functions to establish governance, influence stakeholders, and drive execution.
• Use generative AI tools, including Copilot, Cowork, and similar capabilities, to support analysis, prompting, workflow development, process design, and business outcomes.
• Support broader technology strategy, portfolio governance, organizational effectiveness, and solution delivery activities as the function evolves.

Skills

Complex data analysis

Data analysis

Executive communication

Self-starter

Independent work

Leadership

Decision making

Presentations

Problem solving

Education

Bachelor's degree

Tools

JIRA

Confluence

Copilot

Excel

PowerPoint

Word

Microsoft Office tools

Job description

Job Details

location: Charlotte, North Carolina
job type: Contract
salary: $76.88 - 81.88 per hour
work hours: 8am to 5pm
education: Bachelors

Responsibilities

• Help build and operationalize governance, operating models, and execution frameworks for a newly established technology change and investment portfolio function.
• Develop and maintain an integrated change radar across technology initiatives, including near-term and long-term change, resiliency activities, data migrations, and other major technology schedules.
• Bring multiple schedules and sources of information together to create a consolidated view of technology change.
• Apply a risk and governance lens to planned technology activities to identify potential conflicts, dependencies, and areas requiring attention.
• Evaluate how simultaneous technology activities may interact. For example, identify situations where application changes or deployments could conflict with a planned resiliency test or data center migration.
• Establish repeatable processes and operating routines that allow the function to move from initial development into sustainable ongoing operations.
• Leverage knowledge of technology change management frameworks to inform governance and risk decisions without serving as the individual responsible for executing Change Management activities.
• Analyze portfolio and technology data to develop actionable insights and support leadership decision-making.
• Create executive-level presentations, reporting, and decision-support materials that translate complex information into clear leadership insights.
• Partner across technology and business functions to establish governance, influence stakeholders, and drive execution.
• Use generative AI tools, including Copilot, Cowork, and similar capabilities, to support analysis, prompting, workflow development, process design, and business outcomes.
• Support broader technology strategy, portfolio governance, organizational effectiveness, and solution delivery activities as the function evolves.

Qualifications

Required/Primary Qualifications

• Experience building and operationalizing governance frameworks, operating models, or execution frameworks within large, complex organizations.
• Robust experience with technology governance, portfolio management, strategy execution, or technology project/program environments.
• Demonstrated ability to establish repeatable processes and manage ongoing operations in rapidly evolving or ambiguous environments.
• Working knowledge of technology change management frameworks, including how technology changes, deployments, and other major initiatives are governed.
• Robust understanding of risk management and the ability to use data and portfolio information to identify technology-related risks and dependencies.
• Experience performing complex data analysis and translating information into business or technology insights.
• Robust executive communication and reporting capabilities with experience preparing high-level leadership presentations and decision-support materials.
• Excellent written and verbal communication skills.
• Hands-on familiarity with generative AI, particularly prompting and using tools such as Copilot to accelerate analysis, workflow development, and process design.
• Ability to work independently, navigate ambiguity, influence stakeholders across functions, and deliver with minimal oversight.
• Robust skills with Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Preferred Qualifications

• Experience working within financial services or another large, highly complex organization.
• Previous experience within a technology organization, particularly technology strategy, technology governance, portfolio management, command center, or technology risk functions.
• Technical or engineering experience that provides a robust understanding of technology environments is beneficial but is not required to be a hands‑on engineer.
• Experience with JIRA and Confluence.

Experience With Business Intelligence And Reporting Tools Or Functions.

• Experience supporting solution delivery and organizational effectiveness initiatives.

Skills

Confluence,complex data analysis,Data analysis,data center,generative AI,Experience with JIRA,JIRA,Copilot,Excel,Microsoft Office tools,Office skills,PowerPoint,Word,Advanced PC skills,reporting tools,communicate effectively,executive communication,Excellent written and verbal communication,decision-making,leadership,Self-starter,Ability to work independently,deliver results,supportive,executive communications,Business Intelligence,Business Intelligence & Reporting,Change Management,organizational change management,presentations,governance,governance frameworks,financial services,operating models,operationalize,organizational effectiveness,portfolio management,investment portfolio,workflow development,process design,portfolio governance,radar,risk,risks,Risk analysis,risk management,understanding of risk,schedules,solution delivery,strategy execution,technology change,technology risk,technology governance,technology strategy,testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.