Technology and Operational Risk Senior Manager

Monzo; Dublin (CA); On-site; USD 103,000 - 130,000; Full time

Benefits offered by this job

Incentive program

Job summary

Monzo in Dublin seeks an experienced Senior Risk Manager to provide independent oversight of operational, technology and information security risk across the EU. You will challenge risk controls, oversee RCSA, incident management and risk reporting, and contribute to the ORM framework and regulatory compliance including DORA.

The role requires a strategic mindset, senior stakeholder influence, and a deep understanding of digital banking operations and resilience.

Qualifications

• 8+ years’ experience in operational risk or technology risk in financial services.
• Knowledge of regulatory expectations for operational resilience, ICT, and cyber risk.
• Experience with risk reporting, RCSA, and incident management.
• Experience engaging with senior stakeholders and governance forums.
• Understanding of digital banking platforms, cloud, and data management.

Responsibilities

• Act as second line SME for operational risk, technology risk, and operational resilience.
• Challenge design and effectiveness of controls over key systems and digital infrastructure.
• Provide oversight of risk self-assessments, incidents, and remediation activities.
• Contribute to technology and security strategy and business continuity planning.
• Maintain ORM framework, policies, standards, and risk appetite metrics.
• Coordinate second line assurance reviews and risk deep dives across critical domains.
• Oversee compliance with DORA and align with local regulatory standards.

Skills

Operational risk

Technology risk

Regulatory knowledge

Stakeholder management

Cybersecurity

Digital banking

Risk assessment

Project management

Job description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo

Our Risk team

We are looking for an Operational, Technology and Information Security Risk Senior Manager in the second line of defence to provide independent oversight, challenge and advisory support on the effectiveness of our operational, technology, resilience and information security risk management practices across the EU. You will be a key member of the second line risk management team and work closely with senior stakeholders across first line technology, information security and operational resilience, to ensure risks are proactively identified, assessed, monitored, and managed in line with Monzo's risk management framework and appetite. This role requires a proactive and strategic mindset, strong technology risk management expertise, and a deep understanding of operational resilience and digital banking operations. This role reports to the Director of Operational Risk, Monzo Europe. The role you are applying for is a Controlled Function within the meaning of the Central Bank Reform Act, 2010. For this role, appointment will be conditional on Monzo being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards issued by the Central Bank of Ireland. As a CF, the role holder will be subject to Conduct Standards under the Central Bank of Ireland Individual Accountability Framework (IAF) and will be required to take reasonable steps to ensure that the relevant conduct standards are met.

• Acting as the second line subject matter expert for operational risk, technology (ICT and security risk (including cyber)), and operational resilience.
• Reviewing and challenging the design and effectiveness of controls over key technology systems, digital infrastructure.
• Providing effective oversight and challenge of first line risk and control self-assessments (RCSA), incident management and reporting, issue remediation and risk mitigation processes.
• Providing second line input into our technology and security strategies and business continuity planning.
• Supporting the ongoing development and maintenance of our Operational Risk Management Framework (ORMF), policies, standards and associated ICT, Security and Resilience policies and risk appetite metrics.
• Co-ordinating second line assurance reviews and risk deep dives into critical operational and technology areas, providing actionable recommendations and insights.
• Overseeing ongoing compliance with the digital operational resilience act (DORA) in the EU and ensuring alignment with applicable local regulatory standards.
• Preparing operational and technology risk reports and providing updates to relevant governance forums, including risk committees and senior management.

Dublin, Ireland | €92,000 - €116,000, Incentive Awards tied to your performance benefits

We’d love to hear from you if…

• You have 8+ years’ experience in operational risk, technology risk or related roles in financial services, ideally within a digital or challenger bank, or a pan-European firm.
• You have a deep knowledge of risk management practices, regulatory expectations, and industry standards related to operational risk, technology and operational resilience. (e.g. EBA Guidelines on ICT & Security Risk Management, DORA, Central Bank of Ireland Guidance on Operational Resilience, General Data Protection Regulation (GDPR), Payment Service Directive (PSD2/PSD3)).
• You have a strong understanding of digital banking technology, including cloud computing, cybersecurity, fintech integrations and data management.
• You have experience in evaluating and challenging risk and control environments, particularly in high-growth or fast-changing environments.
• You are an ambitious risk professional ready to leave the constraints of legacy firms behind. This role places you at the cutting edge of technology and operational risk, challenging you to define the governance needed for our next-generation platforms.
• You have strong analytical, problem-solving and project management skills.
• You have excellent stakeholder management and communication skills, with the ability to influence senior leadership.
• You have proven ability to navigate complex stakeholder landscapes such as working with