Senior Fraud Risk Manager

Monzo; United States; Hybrid; USD 145,000 - 187,000; Full time

Benefits offered by this job

Incentive awards

£1,000 learning budget

Macbooks for all employees / remote 2-

Job summary

Monzo is seeking a Senior Fraud Risk Manager to lead our global Fraud Disputes Risk team and collaborate with Product, Engineering and Data to implement robust controls. You will drive end-to-end programs, manage cross‑functional squads, and ensure a strong risk posture as Monzo grows.

You'll shape fraud strategy for UK/EU markets, leverage threat intelligence and analytics, and nurture a high-performing team in a fast-paced, regulated environment with a focus on customer trust.

Qualifications

• Experience leading fraud strategy and risk teams in fast-moving, regulated environments.
• Deep knowledge of UK and EU fraud regulations.
• Ability to design technology-driven fraud strategies scalable across operations.
• Proven track record delivering end-to-end projects and large-scale change.
• Comfort using data and analytics to inform decisions.

Responsibilities

• Lead the fraud disputes risk team and partner with cross-functional fraud squads.
• Build relationships with Product, Engineering, Data, and Operations to design controls.
• Champion a positive team culture and keep initiatives on track.
• Translate fraud strategy into practical roadmaps for UK and EU Banks.
• Embed threat intelligence and analytics to detect trends and improve controls.

Skills

Fraud risk management

Leadership

UK/EU regulations

Cross-functional collaboration

Data-driven

Change management

Education

Industry qualification (ICA/Cifas/ACAMS/CFE)

Job description

Our Mission

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16‑17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Location & Salary

London / Cardiff / UK Remote | £108,700 - £140,000 + equity + Incentive Awards tied to your performance + Benefits

Our Financial Crime Fraud Collective

We’re all about building trust and keeping our community safe while helping Monzo grow. The Financial Crime Fraud Collective is at the heart of this work. As a Senior Fraud Risk Manager, you’ll lead the charge in keeping fraudsters at bay so our customers can bank with total confidence! You’ll get to work across current accounts, business banking, international accounts, and more. While you’ll be managing people and programs, you should also be excited to roll up your sleeves and get hands‑on. We need a crack team of crime fighters to help us stay one step ahead as we continue to grow.

Your Key Role

• Help lead our fast‑growing global Fraud Disputes Risk team and work alongside leaders across our cross‑functional Fraud Squads. We’re looking for a proactive, collaborative leader who really knows fraud risk management inside and out - spanning several of our authorised fraud, unauthorised fraud, first‑party fraud, and disputes specialisms
• Build great relationships with our Product, Engineering, Data, and Operations teams to design smooth, effective fraud controls, investigation processes, and reporting
• Champion a positive team culture and make sure key fraud initiatives stay on track

Your Core Focus Areas

• Fraud Strategy Operational Execution: Join squad leadership to turn our big‑picture fraud vision into practical roadmaps for our UK and EU Banks. Strike the perfect balance between smart protection controls and a seamless customer experience
• Control Framework Fraud SME: Be our go‑to expert on fraud typologies and prevention tools, overseeing end‑to‑end design and rollout of strong controls
• Threat Intelligence Performance Analytics: Embed data and threat monitoring to catch new fraud trends early, turning insights into quick control improvements
• Cross‑Functional Coordination: Partner closely with Product, Engineering, and Ops to keep initiatives aligned and moving forward
• People Leadership Capability Building: Coach, mentor, and grow a fantastic fraud risk team while supporting everyone’s personal and professional development

We’d Love to Hear From You if…

• You have strong experience leading fraud strategy and risk teams, ideally in a fast‑moving, regulated environment
• You know UK EU fraud regulations inside out
• You’re skilled at building tech‑driven fraud strategies that scale across operations
• You have a proven track record of delivering end‑to‑end projects and large‑scale change programs
• You stay plugged into industry trends and can quickly respond to new fraud risks
• You excel at balancing fraud risk with business goals and collaborating to ship new products safely
• You’re a supportive coach who loves developing high‑performing teams
• You’re an empathetic communicator who aligns messaging with our core values
• You’re data‑driven, comfortable self‑serving data, and love using tech to solve problems
• You hold a relevant industry qualification (such as ICA, Cifas, ACAMS, or CFE)

What’s in it for you

• £108,700 - £140,000 + Incentive Awards tied to your performance
• Location: This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London)
• Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
• £1,000 learning budget each year to use on books, training courses and conferences
• Work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup
• Plus lots more! Read our full list of benefits

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Equal Opportunity Employer

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.