Technology and Cyber Risk Officer - VP (Hybrid)

Citi; Wilmington (DE); On-site; USD 114,000 - 173,000; Full time

Job summary

An established industry player is seeking an Operational Risk Officer to lead the development of risk policies and governance processes. This role requires a strategic professional with significant experience in operational risk management and vendor oversight. You will be responsible for assessing risks, developing relationships across the business, and ensuring compliance with regulations. Join a team that is committed to safeguarding the organization’s reputation and assets while delivering effective solutions to minimize operational losses. This position offers a dynamic environment where your expertise will have a substantial impact on the organization’s success.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Life Insurance

Accident Insurance

Disability Insurance

Wellness Programs

Paid Time Off

Paid Holidays

Qualifications

• 6-10 years of experience in operational risk and vendor oversight.
• In-depth knowledge of mortgage servicing processes and technology.

Responsibilities

• Establishes operational risk policies and governance processes.
• Independently assess risks and drive actions to address root causes.

Skills

Operational Risk Management

Vendor Oversight

Business Writing

Communication Skills

Analytical Skills

Education

Bachelor’s Degree

Master’s Degree

Tools

Performance Management Tools

Mortgage Servicing Technology

Job description

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
• Resolves transactional level escalations coming from the vendor or internal partners.
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain.
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources. Third Party Oversight/Vendor Oversight experience preferred. Business writing experience preferred.
• In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Job Family Group: Risk Management

Job Family: Operational Risk

Time Type: Full time

Primary Location: Wilmington Delaware United States

Primary Location Full Time Salary Range: $114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Apr 24, 2025

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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