Technology Alignment Engineer (MSP - Onsite)

ModernIT; Los Angeles (CA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Modern IT in La Verne, CA is seeking a Senior Technology Alignment Specialist to keep client technology aligned, benchmarked, and well documented. The role is hybrid with onsite work and occasional client visits in the Valley area, 8am–5pm PST.

You’ll own benchmarking of LAN/WAN, run scheduled service days, close misalignments, build a client docs library, and contribute to standards and ROI-driven recommendations.

Qualifications

• 5+ years hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.
• Ability to benchmark systems against standards and translate findings into client-facing risk and business value.
• Strong documentation skills — SOPs, checklists, and a technical library kept current.

Responsibilities

• Benchmarking & scorecards. Review each assigned client’s LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
• The Scheduled Service Day. Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the Service Day Deliverable — targeting 90% proactive work or better.
• Fewer reactive tickets. Close misalignments driving reactive work, reducing Tickets per Endpoint per Month and mean resolution time.
• Documentation & SOPs. Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
• Sharper standards. Contribute benchmarks to the Standards Committee and keep the standards library evolving.
• Revenue from findings. Surface project opportunities and feed the vCIO preflight and Technology Business Review process.

Skills

LAN/WAN

Servers

RMM tools

Documentation

Client meetings

Proactive benchmarking

Education

Bachelor’s degree

Tools

ConnectWise

IT Glue

SharePoint

Microsoft 365

Copilot Studio

Job description

• Location:La Verne, CA (hybrid) — Onsitewithclient visitsin Valley area
• Reports To:Technology Alignment Team Lead
• Department:Technology Alignment
• Type:Full-time · Onsite·8am–5pm PST
  About Modern IT

Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different,we’verewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence.

Why This Role Exists

Every reactive ticket is a symptom of technology that drifted out of alignment. Most MSPs wait for the outage; we prevent it. This role exists to keep everyclient’stechnology aligned, benchmarked, and documented — closing gaps before they become downtime and turning findings into a smarter, more proactive service model.

What You’ll Own

• Benchmarking & scorecards.Review each assigned client’s LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.

• The ScheduledService Day.Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.

• Fewer reactive tickets.Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.

• Documentation & SOPs.Build andmaintainthe client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.

• Sharperstandards.Contribute benchmarks to the Standards Committee and keep thestandardslibrary evolving.

• Revenue from findings.Surface project opportunities from what you find and feed thevCIOpreflight and Technology Business Review (TBR) process.

What Success Looks Like

• Every assigned client is benchmarked and scored on schedule — 100%.

• Scheduled service days run 90% proactive or better.

• Tickets per endpoint and resolution times trend down quarter over quarter.

• Documentation and SOPs stay current — nothing lives only in your head.

Who Thrives Here

• A proactive builder who would rather prevent the fire than fight it.

• Methodical and documentation-loving — finishes the scorecard and writes the SOP.

• Client-facing and credible: canwalkan office, run a client meeting, and explain risk in plain business terms.

• Disciplined withtime;protects the proactive agenda when reactive work piles up.

• A team playerwho does cleanwarm handoffs with thevCIO, Service Desk, and Projects.

This role is probably NOT for you if…

You live for hero-mode reactive firefighting and the buzz of clearing a huge ticket queue.

You avoid documentation or treat SOPs and checklists as someone else’s job.

You won’t educate clients or hold the proactive line when reactive work piles up.

You resist standardized process anda setbenchmarking schedule.

You’d rather work solo than hand off cleanly.

Living Our Values

• Driven by Purpose —proactive alignment is how we keep clients stable, secure, and downtime-free.

• Outcomes over Effort —success is a down-trending reactive curve, not tickets closed.

• Growing, Not Knowing —you stay curious, keep learning new tech, and sharpen the standards.

• Human Centric —you protect the client relationship with honest education and reliable follow-through.

Must have

• 5+years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.

• The ability to benchmark systems against standards and translate findings into client-facing risk and business value.

• Strong documentation skills — SOPs, checklists, anda technicallibrary kept current.

• Professional clientcommunication;for the onsite track, comfort leading clientmeetingsand reliable transportation for visits.

• A non-negotiable gate:you can show hands-on proactive benchmarking / technology-alignment work you personally performed-real infrastructure reviewed againststandards,findings turned into documented risk,and a client-facing recommendation.

• Based near or able to commute to La Verne, CA for 8am–5pm PST-aligned hours

• On-call expectation: the employee is expected to be on a weekend on-call rotation to attend to client emergency incidents over weekends. This responsibility will be rotated across all local/hybrid employees.

Nice to have

• Bachelor’s degree or equivalent; CompTIA Network+ or Security+ (CISSP / Six Sigma for a Senior TAE track).

• Experience with a technology lifecycle / benchmarking platform (myITprocess,vCIOToolbox, or Lifecycle Insights).

Toolsyou’lluse

Compliance and auditing familiarity, and business acumen for framing findings as risk and ROI.

The ConnectWise platform (PSA, RMM, CPQ, and more); a technology lifecycle / benchmarking platform; IT Glue and SharePoint; Microsoft Azure, Microsoft 365, Microsoft 365 Copilot and Copilot Studio.

How You’ll Use AI

Modern IT is an AI-first company, and this is an AI-first role. You’ll use Microsoft 365 Copilot extensively to work faster and more consistently — drafting SOPs and documentation, summarizing benchmarking findings into client-ready language, and prepping the Service Day Deliverable — and you’ll build agents and automations in Copilot Studio to take repetitive work out of the benchmarking and documentation cycle. Youvalidateevery output for accuracy before it reaches a client.

Estimated Market Salary Range: $80,000 – 110,000 annually, with flexibility based on experience and overall qualifications. Final compensation will align with skills, market data, and internal guidelines

Modern IT offers a comprehensive benefits package designed to support employee wellbeing, financial security, and work–life balance

Ready to Build Something That Matters?

If you are a senior technical leader who takes ownership, challenges the status quo, and wants to help reinvent IT for the AI era, we would love to talk.

This role is for someone who wants to build, improve, and create real impact — not just execute tickets.