Technology & AI Adoption Specialist – Operations

International Rescue Committee; United States; Remote; USD 88,000 - 102,000; Full time

Job summary

The International Rescue Committee (IRC) seeks a seasoned change and AI adoption leader to build and manage an AI opportunity pipeline across departments, define problem statements, and drive deployment in real-world workflows. You will coordinate with AI governance, IT, and product owners to deliver scalable solutions and measure impact.

You will design training, enable adoption, and ensure end-user engagement with practical resources, metrics, and continuous improvement across international

Qualifications

• Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles
• Strong familiarity with AI tools and applications, and ability to translate capabilities into practical use cases
• Experience driving adoption of AI and other technology solutions in complex, matrixed organizations
• Strong problem-solving and analytical skills for diagnosing and redesigning workflows
• Experience designing and delivering training or capacity-building initiatives
• Strong data orientation and ability to track impact

Responsibilities

• Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and ROI
• Maintain a shared intake and prioritization process with technical teams reflecting operational need and development capacity
• Track use cases from intake through pilot, iteration, and scale
• Coordinate with cross-functional teams to align on development, deployment, and support
• Monitor outcomes and performance against defined success criteria and provide visibility on progress, bottlenecks, and lessons learned
• Identify and prioritize high-impact AI use cases with AI Governance and product owners in functional domains
• Work with teams to understand workflows, diagnose pain points, and define clear problem statements and requirements for AI
• Map current and future state processes and translate needs into developer-ready artifacts
• Co-design, test, and iterate solutions with end users and technical teams, including UAT support
• Support AI deployment into live workflows, ensuring practical, ambitious, adopted and sustained solutions
• Document and package successful use cases for replication and scale; capture learnings
• Define and maintain handoff points with development teams throughout the product lifecycle
• Lead AI adoption within targeted teams and ensure solutions are embedded in redesigned workflows
• Serve as primary post-deployment contact for end-users, handling support and iteration requests
• Identify barriers to adoption and address capability gaps and process misalignment
• Develop practical adoption strategies driving consistent use
• Design and deliver targeted learning resources (workflows, prompts, job aids)
• Create communications translating AI initiatives into actionable impact narratives
• Develop FAQs, use cases and success stories to reinforce adoption

Skills

Change management

Digital transformation

Business analysis

Learning & development

Stakeholder management

Data-driven decision making

Job description

Job Overview

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Major Responsibilities

AI Demand Pipeline & Performance Management

• Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and expected ROI

• Maintain a shared intake and prioritization process with technical teams, ensuring the pipeline reflects both operational need and development capacity

• Track use cases from intake through pilot, iteration, and scale

• Coordinate with cross-functional teams to align on development, deployment, and support

• Monitor outcomes and performance against defined success criteria (e.g., efficiency gains, time saved, adoption), providing visibility on progress, key bottlenecks, and lessons learned

AI Use Case Development & Deployment

• Identify and prioritize high-impact AI use cases across internal functions, in close collaboration with AI Governance and Risk Transformation Lead and relevant product owners in functional domains

• Work directly with teams to understand workflows, diagnose pain points, and define clear problem statements and requirements suited to AI

• Map current-state and future-state processes and translate needs intodeveloper-readyartifacts (e.g., user stories, workflows)that enable technical teams to build without additional requirements gathering

• Co-design, test, and iterate solutions with end users and technical teams, including supporting user acceptance testing

• Support AI deployment into live workflows, ensuring solutions are practical, ambitious, adopted, and sustained

• Document and package successful use cases for replication and scale; ensure learnings from each use case deployment improves the next

• Define and maintain appropriate handoff points with development team throughout product lifecycle

Adoption & Capacity Building (Deployment-Specific)

• Lead AI adoption within targeted teams, ensuring solutions are embedded into redesigned workflows rather than layered onto existing ones

• Serve as the primary point of contact for end-users post-deployment, absorbing support and iteration requests before they reach the development team

• Identify and address barriers to adoption, including resistance, capability gaps, and process misalignment

• Develop practical adoption strategies that drive consistent, confident use

• Design and deliver targeted, role-specific learning and practical resources (e.g., workflows, prompts, job aids)

• Develop clear, practical communications that translate AI initiatives into accessible, relevant narratives tied to impact

• Create materials such as FAQs, use cases, and success stories that reinforce adoption and learning

Key Working Relationships:

• Position Reports to: (1) AI Governance and Transformation Lead / Vice President Business Operations & Analytics, and (2) Program Technology Innovations Lead

• Key Relationships: AI/Technology development teams, IT, Data, Product Owners in functional departments (Finance, Supply Chain, HR, business development), regional and country teams; Learning & Development team; Staff & Culture AI Task Force; Communications teams

Requirements:

• Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles

• Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements

• Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use

• Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations

• Experience designing and delivering training or capacity-building initiatives

• Strong data orientation, including the ability to use data to inform decisions and track impact

• Excellent interpersonal skills and track record of building networks (e.g., champions, communities of practice) to support adoption

• Demonstrated ability to drive alignment and behavior change without direct authority

• Experience working in international development, humanitarian, or nonprofit contexts strongly preferred

• Ability to operate in low-resource, high-complexity environments

• Fluency in English required; proficiency in French, Spanish, or Arabic preferred

Working Environment

This position can be based remotely or in an IRC office location. The role requires flexibility to collaborate across multiple time zones and work closely with global teams.

_ This is a remote position open to internals candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale. _

_ This role is open to candidates located and with the right to work in United States of America, United Kingdom, or Kenya. _

Compensation:

(US Pay Range: $88,277-$102,451/yr; UK Pay Range: £49,598-£60,040/yr)

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Equal Opportunity Employer:

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.