Technology Account Lead

Ryder System, Inc.; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Ryder System, Inc. is seeking a Technology Account Lead to provide account and application support for Automotive, Aerospace, and Industrial accounts.

You will manage IT projects across teams and ensure on-call readiness for Severity 1 issues, while coordinating requirements and budget considerations. The role emphasizes strong knowledge of supply chain processes, customer relationships, and the ability to navigate a matrix organization.

Qualifications

• Bachelor's degree in IT management, supply chain management, computer science, engineering, accounting, or finance.
• Five or more years in account management or related experience.
• Two or more years in the automotive industry.
• Two or more years in logistics or supply chain preferred.

Responsibilities

• Provide IT account management support for Automotive, Aerospace, and Industrial accounts.
• Act as single point of contact for IT, financial reporting, forecasting, status reporting, and change request administration.
• Provide 24 x 7 on-call support for Severity 1 issues as per duty roster.
• Provide IT Project Management (scope, schedule, and budget) for medium and large complex startups across multiple IT teams.
• Perform additional duties as assigned.

Skills

Automotive industry knowledge

Project management

Client facing

Budget management

Requirements gathering

Change request administration

On-call support

Education

Bachelor's degree in IT management / related

Tools

Microsoft Project

MS Office

Job description

Job Summary

The Technology Account Lead will provide account and application support to various Automotive, Aerospace, and Industrial accounts. Application support includes both transportation management and distribution management technologies. In addition, this position will provide application and possible system operations support for various high-visibility accounts.

Essential Functions

Provide IT account management support to various Automotive, Aerospace, and Industrial accounts. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365 Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams Additional Responsibilities Performs other duties as assigned.

Skills and Abilities

Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions Strong documentation skills as it relates to business requirements and scope definition Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence Ability to manage multiple projects and/or change requests concurrently (preferred).

Qualifications

Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein Five (5) years or more in account management or related experience required Two (2) years or more automotive industry required Two (2) years or more logistics or supply chain preferred PMI DOT Regulated No Job Category Solutions Delivery

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $120,000.00.

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Employment Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Job Description & Marketing

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.