Techno Functional Consultant - L1

Wipro Technologies; Plano (TX); Remote; USD 60,000 - 135,000; Full time

Job summary

An established industry player is seeking a Techno Functional Consultant to drive digital transformation through innovative ServiceNow integrations. In this role, you will leverage your extensive knowledge to design and maintain complex integrations, automations, and workflows, enhancing user experiences with Generative AI capabilities. You will collaborate with cross-functional teams, ensuring robust solutions that meet client needs while adhering to best practices. Join a forward-thinking company that values your skills and offers a supportive environment for your professional growth.

Benefits

Medical and Dental Benefits

Disability Insurance

Paid Time Off

Flexible Work Options

Qualifications

• 8+ years overall experience with 5+ years on ServiceNow platform.
• Proficient in Integration Hub and custom spoke development.

Responsibilities

• Design and maintain ServiceNow integrations using Integration Hub.
• Collaborate with teams to gather requirements and deliver solutions.

Skills

ServiceNow Integrations

JavaScript

Integration Hub

Flow Designer

Agile/Scrum

Prompt Engineering

Education

ServiceNow CSA Certification

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

MID Servers

CI/CD Pipelines

Azure

JIRA

Job description

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Work with us

Title: Techno Functional Consultant - L1

Requisition ID: 59644

City: Plano

Country/Region: US

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

JC#59644

Account : T Mobile

Location: Remote ( but preferred to have local profiles from Kansas city, Frisco, or Seatle)

Channel – Contract

Max Bill Rate - 65 to 80 USD

Integration Developer - ServiceNow Integrations developer having experience with creating actions, flows, playbooks, custom spokes & scripting. Knowledge of prompts would help this developer also having AI understanding.

Job Role: A ServiceNow Integrations developer

We are seeking a skilledServiceNow Developerwith proven experience inIntegration Hub,Flow Designer,custom spoke development, andadvanced scripting. The ideal candidate will also have a working understanding ofprompt engineeringto enhance user experiences throughGenerative AI workflows. You will play a key role in designing and implementing integrations, automations, and intelligent workflows across enterprise systems to drive digital transformation.

Key Responsibilities:

Design, develop, and maintainServiceNow integrationsusingIntegration Hub,custom spokes, andREST/SOAP APIs.
Create and orchestrateflows, subflows, and actionsinFlow Designerfor business process automation.
Build reusablecustom Integration Hub spokesfor internal and third-party system connectivity.
Write and manage complexscriptsusing JavaScript, Glide APIs, and Scripted REST APIs.
Configure and implementPlaybooksandProcess Automation Designerfor guided interactions.
DevelopAI-driven user experiencesusingprompt engineeringwithServiceNow Generative AI capabilities.
Collaborate with platform architects, analysts, and product owners to gather requirements and deliver scalable solutions.
Implement error handling, logging, and monitoring strategies for robust and reliable integrations.
Maintain documentation, conduct code reviews, and follow ServiceNow development best practices.

Required Qualifications:

8+ year of overall experience
5+ years of hands-on development experience on theServiceNow platform.
Proficiency inIntegration Hub, includingcustom spoke development,MID Servers, and secure credential management.
Strong skills inJavaScript,GlideRecord,GlideSystem, andscripted web services.
Experience withFlow Designer,Playbooks, andProcess Automation Designer.
Solid understanding ofauthentication protocols(OAuth2, Basic Auth, API Keys, etc.).
Familiarity withprompt designfor GenAI workflows and integrating AI responses into flows.
Experience working inAgile/Scrumenvironments.
ServiceNow CSA certification is required;Integration Hub,CAD, orAI certificationsare a plus.

Preferred Skills:

Exposure toServiceNow Generative AIorAI Search configuration.
Experience integrating with platforms like Azure, Workday, JIRA, or Splunk.
Familiarity withDevOps toolchains,CI/CD pipelines, andApp Repository.
Working knowledge ofServiceNow ITSM,ITOM, orCSMmodules.

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

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Mandatory Skills: ServiceNow Integrations and Automation.Experience: 5-8 Years.Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.