Techno-Functional Analyst II - Manhattan WMS (oS/Active)

Niagara Bottling, LLC; Diamond Bar (CA); On-site; USD 96,000 - 140,000; Full time

Job summary

An established industry player is seeking a motivated Techno-Functional Analyst II to join their dynamic IT team. In this role, you will support the corporate office and plants by troubleshooting system issues, collaborating with various departments, and driving process improvements. This position offers an exciting opportunity to work in a fast-paced environment where your contributions will directly impact operational efficiency. If you have a passion for problem-solving and a strong background in supply chain and IT systems, this role could be the perfect fit for you!

Benefits

Competitive compensation

Benefits packages

Career development opportunities

Qualifications

• 2+ years experience in a manufacturing environment and project management.
• Strong analytical and problem-solving skills required.

Responsibilities

• Troubleshoot system issues and document solutions.
• Work with cross-functional teams to gather requirements.

Skills

Business Analysis

Problem Solving

Project Management

Supply Chain Analysis

Communication Skills

Analytical Skills

Education

Bachelor’s Degree in Supply Chain

Master’s Degree in Supply Chain

Tools

Microsoft Office

Outlook

Job description

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality, most affordable bottled water.

Consider applying here if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Techno-Functional Analyst II - Manhattan WMS (oS/Active)

The IT Systems Functional II will work within the IT Team to support the overall system/network needs of Niagara’s corporate office and plants.

• Troubleshoot daily operational system issues to define root cause and define temporary/permanent solutions.
• Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
• Ability to work in a fast-paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
• Ongoing analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools.
• Organize, schedule, and run meetings to identify supply chain opportunities and system needs, interacting with multiple departments including IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production. Document meeting minutes, action items, issues, and risks.
• Document requirements, process flows, new functionality, and create SOP/training materials.
• Train super and end users on new functionality and process changes.
• Plan, track, escalate, and deliver upon tasks and timelines assigned.
• Available for 24/7 support (scheduled and off hours).
• Review system design approaches to ensure they fully meet the business requirements.
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Excellent problem solver with the ability to keep many driving factors and requirements in focus.
• Monitor and improve process and technology and provide insights into overall status.
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.
• End-to-end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change management.
• Troubleshoot systemic and operational system issues to define root cause and determine temporary/permanent solutions.
• Work with application vendors to identify/resolve application defects.
• Work with internal and external stakeholders to identify system enhancements and gaps to design and build sustainable solutions.
• Guide other IT resources as needed.
• Proactively identify and address defects/issues independently.

Qualifications

• Minimum Qualifications:
  • 2 Years – Experience in Field or similar manufacturing environment
  • 2 Years – Experience in Position
  • 2 Years – Experience managing people/projects

*Experience may include a combination of work experience and education.

• Preferred Qualifications:
  • 4 Years – Experience in Field or similar manufacturing environment
  • 4 Years – Experience working in Position
  • 2 Years – Experience managing people/projects

*Experience may include a combination of work experience and education.

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority.
  • Keeps alert for safety issues and escalates immediately.
  • Effectively prioritizes tasks based on department goals.
  • Shows respect to others and confronts interpersonal issues directly.
  • Prioritizes resolution of customer issues effectively.
  • Responds promptly and honors commitments to internal and external customers.
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products.
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances.
  • Increases performance through greater efficiency.
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts.
  • Understands interdepartmental impact of decisions and actions.
  • Seeks solutions rather than placing blame.
• Empowered to be Great
  • Looks for ways to improve oneself through growth and development opportunities.
  • Communicates clearly and promptly up, down, and across.
  • Communicates effectively to manage expectations.

Additionally, the IT Analyst is expected to demonstrate:

• Analyze and develop solutions addressing customer needs.
• Experience in Business Analysis.
• High degree of professionalism.
• Strong team-oriented interpersonal skills including facilitation and effective interfacing with various people.
• Ability to work independently.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to translate complex business needs into use case models.
• Ability to manage multiple priorities and projects.
• Strong written and verbal communication skills, including detailed documentation of technology incidents.
• Proficient in Microsoft Office, Outlook.
• Excellent interpersonal, communication, analysis, planning, organizational skills, and good business judgment.
• Ability to deliver effective and professional presentations to peers, management, and professionals in the field.

Education

Minimum Required:

• Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, or related field, or equivalent work experience.

Preferred (Optimal Candidate):

• Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, or related field, or equivalent work experience.

Certification/License

• Required: N/A
• Preferred: N/A

Foreign Language

• Required: N/A
• Preferred: N/A

Typical Compensation Range

Pay Rate Type: Salary $96,309.20 - $139,648.35 / Yearly

Benefits

https://careers.niagarawater.com/us/en/benefits

* Los Angeles County applicants only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and applicable laws.

Any employment agency, person, or entity submitting a résumé acknowledges that the résumé becomes property of Niagara Bottling, LLC, which may hire the applicant at its discretion without fee owed to the submitting agency.