Technicien de service / Service Technician

Medline Industries; United States; Remote; USD 54,000 - 81,000; Full time

Benefits offered by this job

Competitive compensation and benefits

LTD & Insurance

RRSP with company match

Vacation and personal days

Employee Assistance Program (EAP)

Career growth and training

Open communication with Senior Leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada is seeking an on-site service technician to diagnose, repair, and support installation of dental equipment under service contracts. You will maintain client equipment, prepare service documentation, and communicate with sales and service teams to ensure high-quality care.

The role requires at least 3 years in equipment repair, electrical/mechanical skills, and a customer-focused approach. Certification is a major asset and a company-wide commitment to safety and continuous

Qualifications

• Exemplary customer service and communication skills.
• Strong problem-solving abilities with a focus on diagnostics and repairs.
• Ability to prioritize and organize work with limited supervision.
• Excellent written and verbal communication.

Responsibilities

• Respond to service requests promptly and meet client expectations.
• Maintain customer equipment and perform diagnostics, repairs, and routine maintenance.
• Document issues and repairs, order parts, and coordinate with sales and service coordinators.
• Ensure safety and compliance with manufacturer specifications during installations and repairs.

Skills

Customer service

Problem solving

Time management

Communication skills

Education

Certification or degree in mechanical/electrical repair

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

Ce poste est responsable de s’assurer que l’équipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer l’équipement, ainsi qu’à soutenir l’installation des équipements et la vente de contrats d’entretien.

Job Description

Maintenir un haut niveau de service à la clientèle en :

• Répondant rapidement aux demandes de service
• Respectant les engagements envers les clients et les collègues internes
• Écoutant les problèmes des clients
• Communiquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de service
• Complétant les bons de travail
• Conservant les outils, fournitures et pièces appropriés dans le véhicule

Maintenir l’équipement des clients en :

• Documentant les problèmes d’équipement et les réparations effectuées
• Diagnostiquant les problèmes et organisant l’approvisionnement en pièces, fournitures ou outils nécessaires
• Communiquant les problèmes d’équipement et les réparations recommandées aux clients
• Ajustant, réparant ou calibrant l’équipement selon les spécifications du fabricant
• Respectant les contrats d’entretien

Soutenir les nouvelles installations d’équipement en :

• Fournissant un suivi dans les délais convenus
• Vérifiant que l’équipement est conforme aux spécifications du fabricant
• Vendrant des contrats d’entretien

Maintenir un environnement sûr et respectueux en :

• Signalant les incidents, blessures ou quasi-accidents
• Se conformant aux politiques de Sinclair
• Participant à des programmes éducatifs continus
• La certification du fabricant d’équipements dentaires est un atout majeur
• Certificat, diplôme ou diplôme universitaire en mécanique, électricité, réparation de petites machines, etc., est un atout
• Minimum de 3 ans d’expérience en réparation d’équipement
• Expérience en mécanique, électricité, électronique, pneumatique, hydraulique et/ou plomberie

Compétences :

• Excellentes compétences en service à la clientèle
• Aptitude à résoudre les problèmes
• Capacité à prioriser et organiser son horaire de travail avec une supervision limitée
• Solides compétences en communication orale et écrite

The anticipated salary range for this position:

$54,200.00 - $81,200.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.