Technician-Video Monitoring- FT Nights

Baptist; Memphis (TN); Remote; USD 22,000 - 30,000; Full time

Job summary

Baptist Memorial Health Care Corporation is hiring for a tele-sitting observer role. The position entails remote, continuous observation of patients to promote safety and well-being and to communicate needs to the nursing team.

Under supervision of a nurse manager and shift leader, you will document observations, participate in education activities, and complete goals while maintaining professional, compassionate interaction with patients and families.

Qualifications

• 1 year in a healthcare role requiring direct, compassionate communication with patients and families.
• High school diploma or GED and clear English communication.

Responsibilities

• Remotely and continually observe multiple patients to identify hazardous behaviors.
• Document safety-related observations and communicate patient needs to nursing staff.
• Intervene verbally to redirect behavior and alert staff when intervention is required.
• Accurately log observations and events in tele-sitting software.
• Participate in ongoing education and complete assigned goals.

Skills

Multitasking

Clear communication

Computer literacy

Critical thinking

Organized

Professional conduct

Voice clarity

Bilingual ability (optional)

Education

High school diploma or GED

Tools

Tele-sitting software

Job description

Job Summary

Provides virtual observation of selected patients to promote and protect the patient’s safety as directed and in accordance with BMHCC policies and procedure. Performs other duties as assigned. Works under supervision of a nurse manager and under direct supervision of shift leader.

Responsibilities

• Remotely and continually observes multiple patients for the purpose of identifying behaviors which are potentially hazardous to patient or others.
• Identifies safety concerns, documents safety-related observations and communicates patient’s needs and concerns to nursing unit staff.
• Recognizes and verbally intervenes / interactswith patient in a professional and compassionate manner to redirect behavior that leads to potential or actual threat to patient’s safety. Immediately alerts nursing staff when physical intervention is required.
• Accurately documents observations, interventions, and events in tele-sitting software according to defined procedures.
• Participates in ongoing educational activities.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• 1 year experience in a healthcare role requiring direct, Professional, and compassionate communication with patients and families. (Nursing home, skilled nursing facility, hospital, home care, phlebotomy, transporter)

Preferred/Desired

Education

Minimum Required

• High-school diploma or GED. Skill in communicating clearly and effectively using standard English in written, oral, and verbal format. Skill to record information accurately and as necessary to perform job duties.

Preferred/Desired

• Approved nursing, medical assistant or other allied heath course is preferred but not required.

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Ability to sit for long periods, focus, multi-task and observe multiple patients at one time. Computer literacy, critical thinking skills, assertive, organized, professional.
• Clear speaking voice over microphone

Preferred/Desired

• Bilingual / multilingual desired but not required.
• Knowledge of medical terminology desired but not required.

Licensure

Minimum Required

Preferred/Desired