Technician - Truck and Bus Field

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a field service technician to troubleshoot and repair on-site hydro-excavation and over-the-road trucks and buses.

You will perform scheduled services, diagnose engine, electrical, hydraulic, and drivetrain issues, and complete service reports in the field. Key requirements include a High School diploma or GED, 3+ years of mechanical experience with diesel engines and hydraulics, and a valid driver’s license; CDL or equivalent certification is a plus.

Qualifications

• High School diploma or GED or equivalent work experience.
• 3+ years mechanical experience with diesel engines and hydraulics/electrical/drivetrain repairs.
• Valid Driver’s License.
• Preferred: 5+ years hydro-excavation trucks experience.
• Preferred: 5+ years diesel engines experience (Caterpillar or Cummins) and/or hydraulics/electrical/drivetrain repairs.
• Medium/Heavy Duty Cummins Engine Certification.
• CDL or ability to obtain one within 6 months of employment.
• Proficiency in MS Office; CAT/MacAllister systems.

Responsibilities

• Performs scheduled services and repairs on OTR and hydro-excavation trucks or buses (engines, drivetrain, chassis, electrical, hydraulic systems) in the field using proper tools and procedures.
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts
• Maintain customer satisfaction by ensuring customer needs and deadlines are met
• Complete all scheduled repairs in a safe and efficient manner
• Follow all safety and contamination control rules and regulations
• Adheres to all safety rules and maintains quality housekeeping in the work area
• Maintain company-issued equipment and vehicles per company policy

Skills

Diesel engines

Electrical systems

Hydraulics

Powertrain

Customer service

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

CAT/MacAllister/Michigan Cat systems

Job description

Description

This position is responsible for troubleshooting and performing repairs on-site Hydro-excavation trucks, over-the-road trucks, and/or bus repair jobs.

Position Duties/Responsibilities

Primary Responsibilities:

• Performs scheduled services and repairs on OTR and hydro-excavation trucks or buses (engines, drivetrain, chassis, electrical, hydraulic systems) in the field using proper tools and procedures
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts
• Maintain customer satisfaction by ensuring customer needs and deadlines are met
• Complete all scheduled repairs in a safe and efficient manner
• Follow all safety and contamination control rules and regulations
• Adheres to all safety rules and maintains quality housekeeping in the work area
• Maintain company-issued equipment and vehicles per company policy

Supervisory Responsibilities

• No formal responsibility for supervising others

Position Requirements

Required

• High School diploma or GED or equivalent work experience
• 3 years or more of mechanical experience with diesel engines and/or in a position with a working knowledge of hydraulics, electrical systems, and drivetrain repairs
• Valid Driver’s License

Preferred

• 5 years or more experience with hydro-excavation trucks (Hi-Vac experience is a plus)
• 5 years or more experience with diesel engines (Caterpillar or Cummins is a plus) and/or in a position with a working knowledge of hydraulics, electrical systems, and drivetrain repairs
• Medium/Heavy Duty Cummins Engine Certification
• Commercial driver's license or ability to obtain one within 6 months of employment

Knowledge, Skills, And Abilities

• Strong mechanical aptitude and working knowledge of power train, diesel engines, and electrical systems
• Strong communication skills, including verbal, written, and listening skills.
• Strong multitasking abilities, detail-oriented, and self-motivated
• Excellent customer service skills
• Professional demeanor with both internal and external contacts, including personal appearance and friendliness, courteous treatment of peers and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced, high-pressure, deadline-driven environment
• Ability to work overtime and weekends as needed

Other Requirements of Position

• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies
• If an error is made while in this position, it will require some effort to identify the error and can impact the company in regards to safety, productivity, and financial
• Frequently communicates with management, coworkers, and vendors
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.