Technician Training and Development Manager
FM Generator, Inc.
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Benefits offered by this job
Job summary
FM Generator, Inc. is seeking a Technician Training & Development Manager to mentor and develop the next generation of generator technicians. You will design onboarding and ongoing training, lead hands-on instruction, and shape career paths while maintaining high safety and quality standards.
You will collaborate with leadership to close skills gaps, improve field performance, and drive continuous improvement across service operations in New England.
Qualifications
- Advanced troubleshooting across electrical, mechanical, and control systems.
- Experience with diesel and gaseous engine systems, fuel, cooling, pumps, batteries, charging.
- Proven ability to teach, coach, mentor, or develop technicians.
Responsibilities
- Design onboarding programs for new technicians.
- Develop and administer technical training for generator and field service staff.
- Conduct hands-on training, field observations, ride-alongs, coaching.
- Assess technician competencies and create development plans.
- Support certifications and career progression programs.
- Collaborate with leadership to identify skills gaps and growth opportunities.
- Create SOPs, troubleshooting guides, and field reference tools.
- Promote safety culture and adherence to OSHA/DOT requirements.
Skills
Education
Tools
Job description
FM Generator is one of New England's leading providers of generator sales, installation, maintenance, and emergency service. As we continue to grow, we are committed to building the most skilled, safety-focused, and customer-driven technical workforce in the industry.
This role is ideal for an experienced generator technician, lead technician, field service supervisor, power generation professional, or technical expert who enjoys mentoring others and sharing knowledge. If you're the person technicians regularly call when they need help solving difficult problems and you enjoy helping others grow, this could be the perfect next step in your career.
This is an opportunity to use your field experience to make a lasting impact by improving technician performance, strengthening safety culture, developing future technical leaders, and supporting the continued growth of FM Generator.
Use your years of technical experience to develop and mentor the next generation of generator service professionals.
Remain closely connected to troubleshooting, diagnostics, field operations, and hands-on training while influencing technical standards across the organization.
Help design and improve training programs, technician career paths, technical standards, safety programs, and field best practices.
Become part of a company focused on long-term growth, technician development, customer service excellence, and continuous improvement.
- Design and deliver onboarding programs for new technicians
- Develop and administer technical training programs for generator and field service personnel
- Conduct hands-on training, field observations, ride-alongs, and coaching sessions
- Assess technician competency levels and create development plans
- Support technician certifications and advancement programs
- Assist in developing technician career paths and progression standards
- Serve as a technical resource for troubleshooting complex generators and power systems
- Support technicians with diagnostics, repair strategies, and best practices
- Help improve first-time fix rates, technician productivity, and service quality
- Partner with operations leadership to identify skills gaps and development opportunities
- Develop technical training materials, SOPs, troubleshooting guides, and field reference tools
- Create and maintain technical documentation and best-practice standards
- Support continuous improvement initiatives throughout the service organization
- Promote a strong culture of safety and accountability
- Support OSHA, DOT, PPE, lockout/tagout, and company safety requirements
- Conduct field observations and coaching to reinforce safe work practices
- Help improve workmanship standards, quality performance, and customer satisfaction
- Assist with technician recruiting, candidate assessments, and technical evaluations
- Mentor future lead technicians and technical leaders
- Support employee retention through training, development, and career growth opportunities
- Advanced troubleshooting skills involving electrical, mechanical, and control systems
- Experience working with diesel and gaseous engines, fuel systems, cooling systems, pumps, controls, batteries, charging systems, and related equipment
- Demonstrated ability to teach, coach, mentor, or develop other technicians
- Strong communication, leadership, and interpersonal skills
- Generator service experience involving standby power systems, emergency power systems, and Automatic Transfer Switches (ATS)
- Experience with Kohler, Cummins, Generac, CAT, MTU, or similar power generation equipment
- Experience creating SOPs, technical documentation, training materials, or field procedures
- Previous experience as a Lead Technician, Technical Supervisor, Field Service Supervisor, Shop Foreman, Technical Trainer, or Service Manager
- Technical school, military technical training, apprenticeship program, or related field experience
- EGSA, OEM, OSHA, electrical, or industry certifications are highly valued
- Equivalent hands-on technical experience will be strongly considered
You do not need to have "Trainer" or "Training Manager" on your resume.
We're looking for experienced technical professionals who naturally enjoy developing others.
You may be a:
- Field Service Technician
- Technical Supervisor
- Shop Foreman
- Maintenance Supervisor
- Generator Service Manager
If you're known as the person who solves difficult technical problems, supports other technicians, and enjoys helping people improve their skills, we'd like to hear from you.
- Competitive compensation
- 401(k)
- 401(k) Matching
- Health Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off
- Tuition Reimbursement
- Employee Referral Program
- Employee Discount Program
Help shape the future of technician development while continuing to use the technical expertise you've spent years building.
If you're ready to develop people, improve service excellence, and leave a lasting impact on a growing organization,
FM Generator, Inc.
FM Generator, Inc. Canton, Massachusetts Full-Time | In Person
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