Technician Tier 2

New Charter Technologies; Coon Rapids (MN); On-site; Full time

Job summary

Join a rapidly growing Managed Service Provider as a Tier 2 Technician at New Charter Technologies. You will resolve tech issues in a dynamic, client-focused environment while collaborating with a dedicated team. Enjoy the opportunity to grow your career with competitive compensation and benefits, while ensuring top-notch service delivery in a supportive workplace.

Benefits

Unlimited growth opportunities

Vehicle provided for offsite/client visits

Excellent work environment

Qualifications

• 3-5 years of tech support experience required.
• Extensive knowledge of computer hardware and software.
• Experience with diagnostic utilities.

Responsibilities

• Resolve end user help requests and escalate incidents.
• Manage software licenses and security tools.
• Evaluate solutions and analyze trends to prevent problems.

Skills

Problem Resolution

Customer Service Orientation

Communication

Education

A+ Certification

Network+ Certification

Tools

Windows Server

M365

VMWare

Job description

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Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The IT Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.

Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking local candidates with the ability to work onsite and/or travel to client sites in the local service area. Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed.

Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.

Description

Complete Technology Solutions is looking for experienced technicians to add to our top-performing team. The Tier 2 Technician will support tickets and escalations in a multi-tenant environment.

Responsibilities Include:

• Problem resolution involving the use of diagnostic and help request tracking tools, triaging client requests at the desktop level.
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents while maintaining Service Level Agreement expectations.
• Working in Windows Server environments, M365 and email providing and configuration, as well as configuring and maintaining backup and disaster recovery.
• Routing switches, IP/LAN/WAN and working with ISPs and other providers.
• Routine management of Microsoft and other software licenses.
• Administering security focused tools including firewall, MFA, LAN hardening and other services.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Ensure maximum profitability on every service request.
• Assure proper response and customer communication for recurring incidents or ongoing issues.

Requirements Include:

• 3-5 years of tech support experience required.
• A+ and Network+ Certifications are strongly preferred.
• Extensive knowledge of computer hardware, including workstations, servers, network switches, printers, and peripherals.
• Experience with NEC/Zultys/Hosted voice solutions, as well as CCTV and access control
• Working knowledge of VMWare and Microsoft are required.
• Experience with Microsoft desktop and server operating systems.
• Working knowledge of a range of diagnostic utilities.
• Demonstrate concern and empathy for internal/external customers and work with them for solutions to problems.
• Ability to effectively communicate verbally in person, on the telephone, electronically, and in writing.
• Exceptional customer service orientation.

Benefits Include:

• Unlimited growth opportunities.
• Vehicle provided for offsite/client visits.
• You will play an active role as part of an excellent team of encouraging and successful people.
• Excellent work environment where you can meaningfully have an impact on the success of the company /clients.
• We value each and every employee, along with their ideas and opinions.

Job Description Summary

Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The IT Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.

Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking local candidates with the ability to work onsite and/or travel to client sites in the local service area. Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed.

Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.

Description

Complete Technology Solutions is looking for experienced technicians to add to our top-performing team. The Tier 2 Technician will support tickets and escalations in a multi-tenant environment.

Responsibilities Include:

• Problem resolution involving the use of diagnostic and help request tracking tools, triaging client requests at the desktop level.
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents while maintaining Service Level Agreement expectations.
• Working in Windows Server environments, M365 and email providing and configuration, as well as configuring and maintaining backup and disaster recovery.
• Routing switches, IP/LAN/WAN and working with ISPs and other providers.
• Routine management of Microsoft and other software licenses.
• Administering security focused tools including firewall, MFA, LAN hardening and other services.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Ensure maximum profitability on every service request.
• Assure proper response and customer communication for recurring incidents or ongoing issues.

Requirements Include:

• 3-5 years of tech support experience required.
• A+ and Network+ Certifications are strongly preferred.
• Extensive knowledge of computer hardware, including workstations, servers, network switches, printers, and peripherals.
• Experience with NEC/Zultys/Hosted voice solutions, as well as CCTV and access control
• Working knowledge of VMWare and Microsoft are required.
• Experience with Microsoft desktop and server operating systems.
• Application support experience.
• Working knowledge of a range of diagnostic utilities.
• Demonstrate concern and empathy for internal/external customers and work with them for solutions to problems.
• Ability to effectively communicate verbally in person, on the telephone, electronically, and in writing.
• Exceptional customer service orientation.

Benefits Include:

• Unlimited growth opportunities.
• Vehicle provided for offsite/client visits.
• You will play an active role as part of an excellent team of encouraging and successful people.
• Excellent work environment where you can meaningfully have an impact on the success of the company /clients.
• We value each and every employee, along with their ideas and opinions.

Compensation:

• Candidates can anticipate a starting rate of $25.00/hr or higher, depending on experience and skills, plus this position is overtime qualified

Afraid you’re missing a technological requirement?Apply anyhow.We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Complete Technology Solutions is committed to creating an inclusive environment and is proud to be an equal opportunity employer. CTS recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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