Technician Service I

REV Group; Winter Park (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

REV Orlando, part of REV Group, seeks a Field Service Support Specialist focused on customer satisfaction. You will provide technical support to customers by phone or on-site, and deliver training to customers and technicians on REV’s ambulance products.

The role requires travel up to 80% of the time, strong knowledge of electrical systems, SAP, and the ability to read schematics. A high school diploma and 2 years in electrical/manufacturing are required.

Qualifications

• High School Diploma or GED required.
• 2 years call center/customer service experience.
• 2 years electrical/manufacturing experience.

Responsibilities

• Pre-delivery and post-delivery problem solving.
• Enter claims in SAP.
• Research and order parts.
• Travel On-Site for field service repairs.
• Provide technical training to customers on all brands.
• Provide back up support to peers as needed.
• Will be required to perform other duties as requested, directed or assigned.

Skills

Electrical systems knowledge

SAP experience

Microsoft Office

Verbal communication

Technical troubleshooting

Field service readiness

Education

High School Diploma or GED

Tools

SAP system

Excel

Job description

Select how often (in days) to receive an alert: Create Alert

Additional Locations:

REV-O is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models: Road Rescue & Wheeled Coach. With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions—and built to be as unbreakable as the spirit of those we serve. Our proud, devoted team takes tremendous pride in the vehicles we build and the first responders who use them every day.

REV-O is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job summary: This position must focus on customer satisfaction; provide technical support directly to customer via phone or field service. Provide training to customers =, employees, service technicians.

Responsibilities:

• Pre-delivery and post-delivery problem solving.
• Enter claims in SAP
• Research and Order Parts
• Travel On-Site for field service repairs
• Provide technical training to customers on all brands
• Provide back up support to peers as needed.
• Will be required to perform other duties as requested, directed or assigned.

Requirements (education, experience, travel, physical, work environment):

• Must be familiar with all aspects (installation/repair/replacement) of all products offered by REV Orlando
• Must be familiar with vendor component such as Electrical Systems, HVAC systems, and Suspension.
• Must be familiar with OEM Chassis and conversion tie into our modular units
• Must have 45 WPM.
• Must have some familiarity with Microsoft and SAP system.
• Must be able to travel up to 80 % of the time without notice.
• Understanding and carrying out verbal and written directions.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be a team player.
• Must be able to effectively communicate in English.
• Must be able to interpret engineering drawings and electrical schematics.
• Must be familiar with electrical theory and troubleshooting techniques.
• Must be able to guide a field technician through the troubleshooting of system failures via telephone.
• Phone systems, e-mail, and internet browsing skills required.
• Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.
• Must be able to work with internal department and share knowledge gained from the field.
• Must have time management and multitasking skills.
• Must be able to drive a Heavy and Light Duty Ambulance.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Ability to work in a courteous and professional manner with the public and employees.
• Ability to read, write, comprehend and verbally communicate simple instructions, short correspondence and memos in English.
• Ability to multi-task in a fast-paced environment.Must be able to follow the policy and procedures set forth by the Customer Relations Manager and/or REVO.

Education/Experience:

• High School Diploma or GED required
• 2 years call center experience and/or customer service experience
• 2 years electrical/manufacturing experience

Licenses/certifications:

Special Requirements/Duties:

Travel, field service work up to 80% of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
• The employee frequently is required to walk.
• The employee is frequently required to stoop, kneel, or crouch. The employee is required to sit.
• The employee must occasionally lift and/or move up to 40 lbs..
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Ability to bend, stoop, and squat.
• Occasionally lift up to but not exceed 40#’s.
• Ability to work with arms above head.
• Able to read and follow written and verbal instructions.

Work environment:

Indoor office, various locations in the field

Personal Protective Equipment Recommended and/or Required:

• Safety glasses.
• Earplugs.
• Closed toed shoes.

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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