Technician/Senior Technician IT Infrastructure Operations

Bank of Hawaii; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of Hawaii seeks a qualified IT professional to manage workstation and server configurations, develop automation solutions for vulnerabilities, and uphold application maintenance standards. A degree or equivalent experience in information technology is required, alongside skills in Cisco Network Operating Systems.

The successful candidate will facilitate exceptional customer experiences, ensuring compliance with all relevant regulations while adapting to the dynamic needs of the organization.

Qualifications

• 0 to 3 years of experience in IT supporting Cisco systems.
• 4 to 5 years for senior role applicants.
• Experience with network management tools required.

Responsibilities

• Monitor and manage workstation and server configurations.
• Develop automation for device vulnerability remediation.
• Maintain application installs and upgrades.

Skills

Cisco Network Operating Systems

Microsoft Office applications

Network configuration and troubleshooting

Critical thinking and problem-solving skills

Communication skills

Time management and prioritization

Flexibility and adaptability

Education

Bachelor’s degree or equivalent work experience

Job description

Job Description

Under the direction of the Manager, this position is responsible for monitoring and managing the configuration of the fleet of workstations and servers, developing automation to remediate known device vulnerabilities, and maintaining application installs and upgrades.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Technician - Minimum of 0 to 3 years of work experience in information technology supporting Cisco Network Operating Systems.
• Senior - Minimum of 4 to 5 years of work experience in information technology supporting Cisco Network Operating Systems.
• Proficiency and expertise with personal computers and Microsoft Office applications.
• Implementation and maintenance of local and wide area networks.
• Configuring and troubleshooting Cisco routers, firewalls, switches, Wi‑Fi, & VoIP devices.
• Configuring and troubleshooting network security solutions (ISE, VPN, etc.).
• Familiar with network load balancing, and virtualization solutions.
• Experience with network performance and management tools.
• Experience with IP management solutions.
• Excellent oral and written communication skills.
• Effective interpersonal skills and collaborative style to include teamwork and team building ability.
• Understanding of contractual agreements.
• Ability to work independently and drive assigned tasks through to completion.
• Understands the discipline of business process management.
• Effective conflict management and negotiating skills.
• A self‑starter with a strong willingness to learn and accept instruction.
• Capacity to take initiative, and ability to accept change and adapt to shifting priorities.
• Willingness to identify problems and come up with creative solutions.
• Willingness to become a 'subject matter expert' in multiple support areas.
• Possess critical thinking, analytical ability, and problem solving skills.
• Able to think and react positively and professionally even in stressful situations.
• Effective time management and prioritization skills.
• Ability to work flexible hours including holidays, weekends and evenings as needed and assigned.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti‑Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.