Technician - Security Operations Center

Chesterfield County Public Schools; United States; On-site; USD 44,000 - 74,000; Full time

Benefits offered by this job

Benefits package

Equal employment opportunities

Job summary

Chesterfield County Public Schools is seeking a Security Operations Center Technician to monitor cameras and access control, coordinate incidents, and support school staff during emergencies.

The role emphasizes rapid decision-making, effective communication, and collaboration with SSOs, administrators, and public safety partners within a high-stress environment.

Qualifications

• Considerable knowledge of security monitoring practices and emergency communication protocols.
• Ability to analyze multiple data streams and communicate critical information under pressure.
• Experience with integrated security technology and monitoring software is preferred.

Responsibilities

• Monitors security cameras, access control, and safety tech to maintain situational awareness across the division.
• Identifies potential safety concerns and communicates with appropriate personnel per procedures.
• Serves as a point of contact for schools reporting safety incidents and ensures timely updates.
• Provides real-time support to administrators, SSOs, and leadership during safety events.
• Maintains logs, incident reports, and alerts according to division procedures.
• Assists in coordinating safety alerts across the division and with public safety partners.

Skills

Security monitoring

Emergency communication

Data analysis

Clear communication

Tools

Access control software

Emergency management platforms

Radio communication systems

Job description

Our outstanding teachers, support staff members and leaders are top-notch educators whom others seek to emulate, and quite simply – we would like for you to consider joining us.

General Description:

The Security Operations Center (SOC) Technician serves as a critical member of Chesterfield County Public Schools’ (CCPS) central safety hub, responsible for real-time monitoring, communication, and incident coordination. Working under the direction of the SOC Manager, the Technician ensures situational awareness across all school campuses by monitoring security technologies and providing immediate support to school-based staff during daily and emergency events. The incumbent facilitates a coordinated response to incidents, ensuring that information gaps are closed and resources are dispatched efficiently.

Job Description:

Essential Job Functions:

• Monitors security camera systems, access control systems, and other safety technologies to maintain situational awareness across the school division
• Observes and identifies potential safety concerns or unusual activity and communicates information to appropriate personnel in accordance with established procedures
• Serves as a point of contact for schools reporting safety concerns or incidents and ensures timely communication with appropriate staff and supervisors
• Provides real-time support to school administrators, School Security Officers (SSOs), and division leadership during safety incidents
• Maintains communication with Field Operations personnel and public safety partners when incidents require coordination or response
• Documents security incidents, alerts, and operational activities in accordance with division procedures
• Maintains logs and records related to monitoring activities, incident notifications, and operational communications
• Assists in the coordination and dissemination of safety alerts and situational updates across the school division
• Maintains awareness of division safety protocols and ensures monitoring procedures are followed consistently
• Assists in maintaining databases and records related to safety and security operations
• Supports the testing and monitoring of security technology systems including cameras, access control, and emergency management systems
• May perform other duties as assigned

Budgetary Responsibility:

None

Report Preparation:

Prepares and submits incident reports, logs, and situational awareness updates in a timely and accurate fashion; prepares other basic reports as requested

Equipment Operation:

Proficiency in the operation of central monitoring equipment, including multi-screen camera displays, access control software, emergency management platforms, and radio communication systems

Contacts:

Maintains regular contact with the SOC Manager, SSOs, school administrators, and public safety dispatchers

Work Direction/Supervision:

This position does not provide work direction or supervision to others.

Decision-Making:

This position requires the ability to make rapid, accurate decisions during fast-moving events to ensure the appropriate notification and dispatch of resources.

Formal Policy-Setting Responsibilities:

May provide input or recommendations regarding operational protocols and quality assurance standards within the SOC

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for extended periods while monitoring multiple video displays. The employee must be able to use hands and fingers to operate computer controls and communicate clearly via radio and telephone. Specific vision abilities include close vision and the ability to maintain focus on high-density data and video feeds for long durations.

Work Environment:

Work is performed primarily within the Security Operations Center environment, which involves high-density technology use and may include high-stress situations during emergency incidents. The role requires the ability to remain calm and effective during high-stress emergency situations. Noise levels will vary.

Qualifications:

Considerable knowledge of security monitoring practices, emergency communication protocols, and the use of integrated security technology. Ability to analyze multiple data streams simultaneously and communicate critical information clearly and concisely under pressure.

Additional Job Requirements:

One year of experience in federal, state, or local law enforcement dispatch, or an associated field Applicants considered for employment must successfully complete the following background investigations/tests: Federal Bureau of Investigation (FBI) Criminal History Investigation State Police Criminal History Investigation Child Protective Services (CPS) Investigation Tuberculosis Screening/Test

Compensation

$43,620.10 - $74,138.25 Hours Per Day 8 Days Per Year 260

Benefits

• Chesterfield County Public Schools offers a wide variety of benefits to employees.
• Benefit offerings may differ based upon full-time and part-time employee status.

Chesterfield County Public Schools assures Equal Employment Opportunities for employees as required by Federal and State Orders and Laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

This job description is intended to accurately reflect the position activities and requirements. However, administration reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position and does not imply an employment contract.

As one of the largest and most innovative school divisions in the nation, Chesterfield County Public Schools is committed to creating a better tomorrow through authentic and captivating learning experiences. With work guided by the values of equity, integrity, teamwork and ingenuity, we believe that a better tomorrow is created one student at a time. Through our strategic plan, Imagine Tomorrow, our focus is to create an infinite learner mindset while encouraging students and staff to exemplify personal responsibility and supportive relationships.

We think our schools are pretty amazing, but we aren’t the only ones. Our award-winning school division – which includes six National Blue Ribbon Schools, seven National Title I Distinguished Schools and six Middle Schools to Watch – is often cited as the reason people choose to live and work here. Educators from outside of our school division routinely visit our nationally-recognized schools to learn more about what we are doing, how we are doing it and why we are doing it.

Our outstanding teachers, support staff members and leaders are top-notch educators whom others seek to emulate, and quite simply – we would like for you to consider joining us. You have a choice to make, and we would like for you to choose Chesterfield.