Technician, QC/QA

The Vitamin Shoppe; Ashland (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Vitamin Shoppe in Ashland, VA is seeking a QC/QA Technician to inspect incoming finished goods and ensure compliance with GMP quality standards. This onsite role supports market withdrawals/recalls and maintains retention samples.

Responsibilities include testing, reviewing Certificates of Analysis, disposition decisions, and keeping QC databases current. Strong detail orientation and teamwork are essential to uphold product quality and regulatory compliance.

Qualifications

• High School Diploma, GED or equivalent combination of instruction/experience.
• Strong computer skills including MS Word, Excel and Outlook.
• Basic knowledge of software Manhattan, JDA, PIM and Bamboo Rose.

Responsibilities

• Sample and inspect incoming finished products to ensure quality standards.
• Perform organoleptic testing and COA reviews against GMP specs.
• Perform disposition tasks to release quality materials.
• Maintain storage and purging of retention samples.
• Maintain the QC database current and accurate.
• Assist in recall/market withdrawal processes and investigations.

Skills

Communication

Self-motivation

Team player

Positive attitude

Professional speaking

Customer liaison

Attention to detail

Organization

Overtime flexibility

Dietary supplement knowledge

Education

High school diploma

Tools

Manhattan

JDA

PIM

Bamboo Rose

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

The QC/QA Technician is responsible for the inspection of all incoming finished goods to ensure that all Vitamin Shoppe products conform to established GMP Quality Standards as well as the maintenance of Market Withdrawal/Recall duties. (Onsite position: Ashland, VA)

Responsibilities

• Perform all activities following current standard operating procedures.
• Sample and inspect incoming finished products to ensure they meet quality standards.
• Perform organoleptic testing and Certificate of Analysis reviews for incoming products against Vitamin Shoppe established GMP specification requirements.
• Perform disposition tasks to ensure release of quality materials.
• Maintain the storage and purging of retention samples.
• Maintain the QC Database ensuring it is current and accurate.
• Gather and forward designated products slated for contract lab analysis.
• Assist in conducting investigation of product and health complaints. Check the batch records, retain, and Certificate of Analysis on file for lot in question to aid in the disposition decision.
• Assist in maintaining Warehouse GMPs including insect and rodent control, Warehouse temperature and humidity, product adulteration prevention, internal audit, and log book maintenance.
• File and purge paperwork.
• Remain current on Good Manufacturing Practice (cGMP) regulation requirements and company policies relative to personal hygiene, sanitation, wearing apparel, etc.

Secondary Functions

The Secondary Functions are to be performed when there are Pending or In Progress Market Withdrawals. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed. These functions are performed when all daily release functions are completed.

• Assist in the administration of Product Recalls and Market Withdrawals.
• Assist with the maintenance of product recall and market withdrawal inventory, store responses, receipt of product, disposition of product, and count for affected product.
• Perform other duties as required.

Supervisory Responsibilities

• No direct supervisory responsibilities.

Qualifications

Required Knowledge:

• High School Diploma, GED or equivalent combination of intellectual instruction and work experience

Required Knowledge:

• Strong computer skills to include MS Word, Excel and Outlook (email)
• Basic knowledge of software Manhattan, JDA, PIM and Bamboo Rose

Experience Required:

• Six months packaging experience

Skill And Ability:

• Excellent oral and written communication skills
• Self-motivated
• Must be able to work in a team environment
• Must possess a positive attitude
• Ability to speak with clear and professional oration
• Liaison with internal and external customers
• Analyze and interpret unusual product observations
• Interact will all levels of management
• Perform with a strong attention to detail
• Good organization and follow-up
• Able to display a high degree of accuracy and attention to detail
• Flexible availability to work overtime with not much notice
• Proficient in Microsoft Word, Excel and Database Maintenance
• Scientific language and knowledge of dietary supplements

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.