QC/QA Technician

The Vitamin Shoppe; Ashland (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Vitamin Shoppe is seeking a QC/QA Technician to inspect incoming finished goods for GMP compliance and maintain market withdrawal duties. The role includes sample testing, COA reviews, disposition tasks, and retention sample management.

Responsibilities also cover maintaining the QC database, coordinating contract lab analyses, and assisting in recalls and warehouse GMP activities, with focus on accuracy and regulatory compliance.

Qualifications

• High School Diploma, GED or equivalent combination of education and work experience
• Six months packaging experience
• Strong computer skills including MS Word, Excel and Outlook
• Basic knowledge of software Manhattan, JDA, PIM and Bamboo Rose

Responsibilities

• Inspect incoming finished goods to ensure they meet quality standards
• Perform organoleptic testing and COA reviews against GMP specs
• Perform disposition tasks to release quality materials
• Maintain storage and purging of retention samples
• Maintain the QC database and ensure it is current and accurate
• Coordinate with contract labs for designated analyses
• Assist in recalls and market withdrawals when needed
• Participate in internal audits and warehouse GMP upkeep
• File and purge paperwork and maintain records
• Stay updated on cGMP requirements and company policies

Job description

The QC/QA Technician is responsible for the inspection of all incoming finished goods to ensure that all Vitamin Shoppe products conform to established GMP Quality Standards as well as the maintenance of Market Withdrawal/Recall duties.

Responsibilities

• Perform all activities following current standard operating procedures.
• Sample and inspect incoming finished products to ensure they meet quality standards.
• Perform organoleptic testing and Certificate of Analysis reviews for incoming products against Vitamin Shoppe established GMP specification requirements.
• Perform disposition tasks to ensure release of quality materials.
• Maintain the storage and purging of retention samples.
• Maintain the QC Database ensuring it is current and accurate.
• Gather and forward designated products slated for contract lab analysis.
• Assist in conducting investigation of product and health complaints. Check the batch records, retain, and Certificate of Analysis on file for lot in question to aid in the disposition decision.
• Assist in maintaining Warehouse GMPs including insect and rodent control, Warehouse temperature and humidity, product adulteration prevention, internal audit, and log book maintenance.
• File and purge paperwork.
• Remain current on Good Manufacturing Practice (cGMP) regulation requirements and company policies relative to personal hygiene, sanitation, wearing apparel, etc.

Secondary Functions: (The Secondary Functions are to be performed when there are Pending or In Progress Market Withdrawals. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed. These functions are performed when all daily release functions are completed).

• Assist in the administration of Product Recalls and Market Withdrawals.
• Assist with the maintenance of product recall and market withdrawal inventory, store responses, receipt of product, disposition of product, and count for affected product.
• Perform other duties as required.

Supervisory Responsibilities:

Qualifications

Required Education:

• High School Diploma, GED or equivalent combination of intellectual instruction and work experience

Required Knowledge:

• Strong computer skills to include MS Word, Excel and Outlook (email)
• Basic knowledge of software Manhattan, JDA, PIM and Bamboo Rose

Experience Required:

• Six months packaging experience

Skill and Ability:

• Excellent oral and written communication skills
• Self-motivated
• Must be able to work in a team environment
• Must possess a positive attitude
• Ability to speak with clear and professional oration
• Liaison with internal and external customers
• Analyze and interpret unusual product observations
• Interact will all levels of management
• Perform with a strong attention to detail
• Good organization and follow-up
• Able to display a high degree of accuracy and attention to detail
• Flexible availability to work overtime with not much notice
• Proficient in Microsoft Word, Excel and Database Maintenance
• Scientific language and knowledge of dietary supplements

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.