Technician, Line Service (ILM FT)

Paycom - ATS; Wilmington, Northern (NC, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Modern Aviation in Wilmington, NC seeks a Line Service Technician (ILM FT) to support ground handling for arriving and departing aircraft with professionalism and urgency.

Responsibilities include fueling, towing, parking, de-icing, ramp operations, and customer service to flight crews and passengers, while maintaining safety and compliance with SOPs. Availability includes nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Open availability; evenings and weekends.
• Valid driver’s license.
• Strong verbal and written communication.
• Strong mathematical aptitude.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and servicing practices.

Responsibilities

• Perform fueling, towing, parking, de-icing, placement, and basic cleaning.
• Operate clear ground support equipment per procedures and safety standards.
• Ensure timely delivery of ground services for arriving/departing aircraft.
• Maintain ramp awareness and prevent FOD, monitor weather conditions.
• Support safety-focused operations and follow SOPs.
• Assist passengers and flight crews with professionalism.

Skills

Verbal communication

Written communication

Mathematical aptitude

Customer service

Education

High school diploma or equivalent

Job description

# Technician, Line Service (ILM FT)Wilmington, NC 28405## OverviewSalary Range$17.50 - $19.00 HourlyPosition TypeFull Time## DescriptionThe **Line Service Technician (LST)** is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands on and operations focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.**Aircraft Ground Handling & Ramp Operations*** Perform aircraft fueling, towing, parking, de icing, placement, and basic cleaning* Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards* Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft* Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions* Perform duties with attention to detail and minimal supervision**Safety & Compliance*** Promote safe operations by protecting customers, employees, aircraft, and equipment from harm* Follow all company policies, standard operating procedures, and safety regulations* Use sound judgment when making timely decisions during active operations* Support a safety focused culture by maintaining awareness of ramp hazards and operational risks**Customer Service & Experience*** Deliver Modern Aviation’s exceptional service by assisting passengers and flight crews with professionalism and care* Greet customers with high energy, a positive attitude, and a willingness to exceed expectations* Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner* Maintain a positive image with customers, vendors, partners, and airport stakeholders**Communication & Teamwork*** Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership* Communicate clearly during aircraft movements and active operations* Perform additional duties as assigned by Shift Leads or Line Management**Physical Requirements & Schedule*** Ability to stand or walk for extended periods of time* Physical capability to perform frequent bending, reaching, and manual tasks* Must meet physical demands associated with ramp operations* Able to work variable shifts, including nights, weekends, and holidays, as required## Qualifications* High school diploma or equivalent* Must be at least 18 years of age* Must have open availability as work schedules vary, including evenings and weekends* Valid driver’s license* Strong verbal and written communication skills* Strong mathematical aptitude* Previous customer service experience preferred* Basic knowledge of aircraft types and aircraft servicing practices preferred**Working conditions and physical demands for this role**While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. **Predictive Index Assessment**Please click on the link below to complete a behavioral assessment. This step is required.https://assessment.predictiveindex.com/bo/804D/LineServiceTechnician\\_Jul2025\\_165910**Modern Aviation’s Pay Range**$17.50 - $19.00/hr. + benefits.The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws. Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.**Equal Employment Opportunity**Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.If you require accommodations during the interview process or have questions, please contact [e-mail].