Technician, Line Service (ILM FT)

Modern Aviation; Wilmington (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Modern Aviation is seeking a Line Service Technician in Wilmington, North Carolina, responsible for safe and efficient aircraft ground handling. The role includes fueling, towing, and parking aircraft, and requires delivering exceptional customer service to aircraft owners and guests.

Candidates must be at least 18 years old, possess a valid driver's license, and have open availability. Prior customer service experience is preferred, along with basic knowledge of aircraft servicing practices. Join a dedicated team committed to safety and quality service.

Qualifications

• Must be at least 18 years of age.
• Valid driver's license required.
• Open availability, including evenings and weekends.

Responsibilities

• Perform aircraft fueling, towing, and parking.
• Maintain continuous ramp awareness and safety compliance.
• Deliver exceptional customer service to passengers and flight crews.

Skills

Customer service experience

Strong verbal communication skills

Mathematical aptitude

Knowledge of aircraft servicing practices

Job description

The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands‑on and operations focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.

Aircraft Ground Handling & Ramp Operations

• Perform aircraft fueling, towing, parking, deicing, placement, and basic cleaning
• Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards
• Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft
• Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions
• Perform duties with attention to detail and minimal supervision

Safety & Compliance

• Promote safe operations by protecting customers, employees, aircraft, and equipment from harm
• Follow all company policies, standard operating procedures, and safety regulations
• Use sound judgment when making timely decisions during active operations
• Support a safety‑focused culture by maintaining awareness of ramp hazards and operational risks

Customer Service & Experience

• Deliver Modern Aviation's exceptional service by assisting passengers and flight crews with professionalism and care
• Greet customers with high energy, a positive attitude, and a willingness to exceed expectations
• Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner
• Maintain a positive image with customers, vendors, partners, and airport stakeholders

Communication & Teamwork

• Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership
• Communicate clearly during aircraft movements and active operations
• Perform additional duties as assigned by Shift Leads or Line Management

Physical Requirements & Schedule

• Ability to stand or walk for extended periods of time
• Physical capability to perform frequent bending, reaching, and manual tasks
• Must meet physical demands associated with ramp operations
• Able to work variable shifts, including nights, weekends, and holidays, as required

Working Conditions and Physical Demands

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Qualifications

• Must be at least 18 years of age
• Must have open availability as work schedules vary, including evenings and weekends
• Valid driver's license
• Strong verbal and written communication skills
• Strong mathematical aptitude
• Previous customer service experience preferred
• Basic knowledge of aircraft types and aircraft servicing practices preferred

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other status protected by applicable federal, state or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [e-mail].