Technician-Intake

Veterans in Healthcare; Spartanburg (SC); On-site; USD 34,000 - 52,000; Full time

Job summary

Spartanburg Regional Healthcare System in Spartanburg, SC seeks an Intake Technician to coordinate initial Home Health, in-home Hospice and Hospice Home referrals. This full-time role handles referrals, order reception, benefits verification, service authorizations, and certifications, under the guidance of the Intake Coordinator.

The position emphasizes courteous, efficient customer service, and collaboration with the clinical team.

Qualifications

• High School diploma required.
• Minimum 1 year experience in healthcare field.

Responsibilities

• Maintains open, caring, and courteous communication that focuses on efficient processing of the customer's needs.
• Establishes and maintains positive and collaborative relations with all referral sources through telephone contact and follow-up activities.
• Obtains referrals and orders from physicians, hospitals and other referral sources.
• Verifies insurance benefits with payor(s).
• Process referrals including obtaining appropriate initial authorizations/ re-authorizations for services where required.
• Coordinates and communicates referrals with clinical team.
• Verifies licensure and NPI of physicians.

Skills

Communication skills

Healthcare experience

Education

High School Graduate

Job description

Technician - Intake

Location: Spartanburg, South Carolina, United States

Office: Beaumont Office

Department: Business Services

Position: Full Time

Hours: 8:00 am - 5:00 pm with some flexibility

Job ID: P-106665

Position Summary

The Intake Technician receives, coordinates, and implements the initial Home Health, in-home Hospice and Hospice Home referrals. This position provides critical functions essential to ensuring courteous, efficient, and accurate handling of the referral process, which includes receiving the referral, receiving orders, verification of benefits, authorization to provide service, and certification and continued certification of services. Begins the identification process of services needed by the patient, and insures expeditious start of care. Initiates and facilitates the Case Management activities from a managed care perspective under the direction of the Intake Coordinator. Serves as a contact person for insurance case managers. Provides direct customer service and/or clerical/administrative support for the department as assigned. Performs other duties as assigned.

Minimum Requirements

Education

• High School Graduate

Experience

• One (1) year experience in healthcare field

License/Registration/Certifications

• N/A

Preferred Requirements

Preferred Education

• N/A

Preferred Experience

• N/A

Preferred License/Registration/Certifications

• N/A

Core Job Responsibilities

• Maintains open, caring, and courteous communication that focuses on efficient processing of the customer's needs
• Establishes and maintains positive and collaborative relations with all referral sources through telephone contact and follow-up activities
• Obtains referrals and orders from physicians, hospitals and other referral sources
• Verifies insurance benefits with payor(s)
• Process referrals including obtaining appropriate initial authorizations/ re-authorizations for services where required
• Coordinates and communicates referrals with clinical team
• Verifies licensure and NPI of physicians

Life at Company

While you put your talent and heart into patient care, we ensure that you have the support you need for a healthy career and future.

At Spartanburg Regional Healthcare System, we offer the training and coaching you need to succeed and opportunities to grow in your profession.

Whether you're a seasoned professional or a new grad, we've created a solid foundation to ensure you will succeed with us.