Technician II Onsite (Philadelphia, PA) New Philadelphia, PA

Itsasap; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic company as a Technician II, providing onsite and remote IT support. You will resolve various technical issues, ensuring high standards of service. Ideal candidates are collaborative problem-solvers with excellent customer service skills. Responsibilities include troubleshooting operating systems and applications, and you will need a valid driver's license for client visits.

Benefits

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Health & Wellness Program

Company-paid training and certification

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Windows and Mac OS troubleshooting.

Responsibilities

• Resolve workstation operating system and printer issues.
• Handle standard business application issues.
• Answer incoming Quick Fix calls from clients.

Skills

Customer Service

Troubleshooting

Problem Solving

Education

Valid driver's license

Tools

Office 365

Active Directory

Adobe

Backup Software

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to resolve the following technical issues with little or no assistance:

1. Workstation operating system issues of any kind.
2. Printer issues of any kind.
3. Standard business application (Office, etc.) issues of any kind.
4. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
5. Basic server issues.
6. Basic networking issues.
7. Answer incoming Quick Fix calls from clients.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Compensation

Pay rates start at $25.30/hr up to $30.35/hr and vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)

Application Process

You can expedite your application by following the two-step approach below or simply submit your application via the form (Apply for This Job). A team member will reach out to you promptly.

Additional Information

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Additional Questions

• Best time to call you (include days and times, e.g., Mon 8am-3pm):
• Current residence in Philadelphia, PA? If not, specify city and state:
• Do you have a valid driver’s license, vehicle insurance, and access to a vehicle within PA?
• Salary expectations (per hour):
• Experience with Office 365:
• Years of experience with Active Directory:
• Tech certifications:
• Experience working for an MSP (years and details):
• Are you authorized to work in the U.S. without visa sponsorship? *
• Would you like to receive updates via SMS? *