Technician II Onsite (Philadelphia, PA)

Intelligent Technical Solutions; Philadelphia (Philadelphia County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and growing company as a Technician II, where you'll provide both onsite and remote IT support. This role is pivotal in maintaining high standards of service, handling everything from system updates to troubleshooting various technical issues. Your expertise in Windows and Mac OS, along with strong customer service skills, will ensure clients receive top-notch assistance. With opportunities for career advancement and a supportive environment, this is a chance to build your future in the tech industry. Don't miss out on being part of an innovative team dedicated to excellence.

Benefits

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Company-paid training and certification

Health & Wellness Program

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Active IT Certifications are preferred.

Responsibilities

• Resolve workstation OS and printer issues.
• Handle basic server and networking issues.
• Provide IT support via Quick Fix calls.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

Application troubleshooting

PC deployments/imaging

User profile management

Firewall knowledge

Network architecture

Office 365 support

Active Directory support

Education

High School Diploma

IT Certifications

Tools

Office 365

MS Office

Adobe

Backup software

Endpoint cybersecurity

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as ourTechnicianII. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $25.30/hr up to $30.35/hr and vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).Then, someone from our team will reach out to you as soon as possible:

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