TECHNICIAN, I&S

eMagine; Troy (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

eMagine is seeking an Information, Sound & Theatre (I&S) Technician based in Michigan to support projection and audio systems across our cinema network. The role covers maintenance, troubleshooting, and vendor coordination to ensure reliable performance.

You will perform preventive maintenance, manage service records, assist with new builds, train theatre teams, and collaborate with IT for integrated systems. Travel 20–30% is required.

Qualifications

• Minimum 5 years of related experience in theatre operations, facilities maintenance, or technical support.
• Advanced knowledge of theatre projection and sound technology, building maintenance programs.
• Experience coordinating vendors, supplies, and service providers for quality and efficiency.
• Proficiency in Microsoft Office and ability to provide technical recommendations.
• Experience supporting budgets, maintenance planning, and cost accountability.

Responsibilities

• Perform annual preventive maintenance and repair programs for video and audio systems.
• Maintain the projection and sound equipment database for the region.
• Coordinate with projection and sound service vendors to schedule repairs and track quality.
• Provide technical support for new builds and renovations related to sound and projection systems.
• Train theatre teams on operation and basic troubleshooting with vendors.
• Monitor industry developments in digital projection and sound technologies.
• Assist IT and corporate teams on integrated systems issues as needed.
• Maintain vendor and equipment records including costs.
• Support budgeting and cost tracking for maintenance needs.
• Collaborate across regions to ensure consistent standards.

Skills

Theatre projection knowledge

Sound technology

Vendor coordination

Microsoft Office

Budgeting experience

Education

Post-secondary education

Job description

InformationThe Image and Sound (I&S) Technician performs technical support, maintenance, and troubleshooting for theatre projection and sound systems, serving as the primary point of contact for projection-related issues. This role supports preventive maintenance, equipment repairs, vendor service coordination, and technical assistance related to projection and sound systems. The I&S Technician coordinates with vendors and internal teams to help maintain equipment reliability, operational performance, and consistent technical standards across the region.Key AccountabilitiesPerform and support annual preventive maintenance and repair programs for all video and audio systemsMaintain and administer the Kinepolis US projection and sound equipment database for the regionCoordinate with projection and sound service vendors to schedule repairs, track service quality, and support timely completion of workProvide technical support for new build and renovation projects related to sound and projection systemsServe as a primary technical resource for theatres regarding projection and sound equipment issuesAssist with training theatre teams on the operation and basic troubleshooting of sound and projection systems, in collaboration with vendorsMonitor industry developments and maintain current knowledge of digital projection and sound technologiesProvide technical support to corporate sales and film booking/alternative content departments related to projection and sound requirementsTroubleshoot emergency equipment issues and coordinate resolution with appropriate departments or vendors as neededCoordinate with the Kinepolis US Cinemas IT department on issues involving integrated systems or technical support needsSupport vendor issue resolution, service coordination, and performance follow-up as neededMaintain records related to vendors, equipment inventory, specifications, maintenance activity, and associated costsIdentify and recommend opportunities for equipment reliability improvements and process efficiencies related to facilities systemsProvide operational support for budgeting and expense planning by tracking maintenance needs and equipment-related costsWork collaboratively across regions to support consistent technical standards, maintenance practices, and service deliveryMinimum 5 years of related experience in theatre operations, facilities maintenance, or technical support, including experience with projection and sound systems.Advanced knowledge of theatre projection and sound technology, building maintenance programs, and repairs and maintenance processes.Experience coordinating vendors, supplies, and service providers, with a focus on quality, efficiency, and problem resolution.Demonstrated ability to identify solutions, improve processes, and support operational efficiency in a fast-paced environment.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to provide technical recommendations within area of expertise.Experience supporting budgets, maintenance planning, and cost accountability.Post-secondary educationThis position is based in the Michigan market, 20-30% out of market travel may be required.