Technician I, Remote Care

HireTalent; Pleasanton (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a Customer Support Specialist in Pleasanton, CA. This full-time position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Spanish speakers and those with a medical background are preferred, though not mandatory. Full training will be provided for this role which supports the Cardiomems group.

Qualifications

• Spanish speaking preferred.
• Full training will be provided.
• Candidates should have 1-2 years of experience or an associate degree with 3-5 years of experience.

Responsibilities

• Provide customer support for patients calling in.
• Handle high volume of calls and troubleshoot issues.
• Support the Cardiomems group in a technical support role.

Skills

Attention to detail

Patience

Multi-tasking

Excellent customer service

Listening skills

Computer skills

Troubleshooting skills

Technical aptitude

Education

Bachelor's degree

Associate's degree with experience

Job description

JOB DESCRIPTION:
Job Title: Customer Support Specialist
Location: Pleasanton, CA
Duration: 12 Months Contract

Job Description:

• This is not a remote position, this is full time in office.
• Spanish speaking preferred.
• This is not a remote position and will be in the office Monday - Friday.
• This is a contract position for 1 year with the potential to transition to permanent.
• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi-tasking ability, and excellent customer service skills.
• Bachelor's preferred.
• Candidates should be prepared to be 100% onsite.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center.
• Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Med background not necessary but preferred. Bachelor's preferred. 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.
• Full training will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast-paced environment are highly desirable. .
• Technical aptitude also highly desirable.