Technician I, Remote Care

Collins Consulting Inc; Atlanta (GA); Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare support company in Atlanta is looking for a Technical Support Specialist to join their team. The role requires handling high-volume calls from patients, accurately logging information, and providing operational support for equipment replacement. Candidates should possess strong attention to detail, excellent customer service skills, and a medical background is preferred. This position is strictly onsite, with training provided.

Qualifications

• Medical background preferred.
• 1-2 years of experience or Associates degree with 3-5 years experience acceptable.
• Operational support background will work in lieu of medical experience.

Responsibilities

• Handle calls from patients and submit orders for replacement equipment.
• Log calls accurately and enter data using prescribed tools.
• Provide technical support to the Cardiomems group.

Skills

Attention to detail

Customer service skills

Listening skills

Troubleshooting skills

Technical aptitude

Education

Bachelor's degree

Associates degree with 3-5 years experience

Job description

This is an 100% onsite position. No remote work. Looking for local candidates only.

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical.

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients / customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred or 1-2 years exp or Associates with 3-5 exp will work.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center. Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Operational support background (sales / tech support) will work in lieu of medical exp.
• Training and phone mentoring will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.