Service & Production Technician I

Vicar Operating, Inc. dba VCA; Loveland (CO); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401(k) with match

Tuition reimbursement

Pet care discounts

Job summary

VCA Inc. in Loveland, Colorado, is seeking an Instrument Service Technician I to provide maintenance and repair services on Heska instrumentation. Ideal candidates will have a Technical Studies/AAS degree or 3 years of experience in a related field, with skills in basic electronics and customer service.

The role offers competitive pay from $17.00 to $23.00 per hour and includes benefits like paid time off, medical, and 401(k) with match.

Qualifications

• Minimum of 3 years’ experience in a related field.
• Experience in Biomedical Engineering or veterinary lab is a plus.
• Ability to interpret fluidic and electronic schematic diagrams.

Responsibilities

• Troubleshoots and repairs Heska’s instrumentation.
• Prepares service reports for each instrument serviced.
• Provides customer service and interacts with customers as needed.

Skills

Basic electronics

Fluidics

Electromechanical aptitude

Diagnostic test equipment usage

Customer service skills

Microsoft Office Suite

Education

Technical Studies/AAS degree in Electronics

Tools

Digital voltmeters

Digital manometers

Electronic temperature monitors

Job description

Job Purpose / Overview

Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I provides service to internal and external customers by performing maintenance on, troubleshooting, and repairing designated Heska instrumentation.

Target Pay Range: $17.00-$23.00 hourly.

Essential Duties and Responsibilities

• Troubleshoots, repairs, and performs quality assurance checks on Heska’s line of instrumentation, including, but not limited to infusion pumps and additional instrumentation.
• Tracks to individual performance goals, repair quality standards, and key operational performance targets, including, but not limited to turnaround times and failure rates.
• Provides customer service and support, and occasionally interacts with customers, as deemed necessary by the Instrument Service Supervisor.
• Acquires skill in the repair of additional instrumentation under the tutelage of Senior Technicians and self-study of service and user’s manuals.
• Prepares service reports and appropriate documentation for each instrument serviced in a timely manner.
• Provides input by monitoring trends in terms of instrumentation reported problems, technical findings, and repair resolutions.
• Other duties such as periodic independent studies, quality control, and acceptance testing, as assigned.

Education and Experience

Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years’ experience in related field. Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

Knowledge, Skills and Abilities

• Demonstrated proficiency in the areas of basic electronics, fluidics; must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.
• Commitment to Heska’s Promise and Creed.

Working Conditions

This position requires the ability to read, analyze, and interpret technical procedures, effectively present information, solve problems, perform basic arithmetic, and derive conclusions from data.

Benefits

Antech offers competitive benefits, including paid time off & holidays, medical/dental/vision, life insurance, disability, flexible spending accounts, paid parental leave, 401(k) with match, tuition reimbursement, life assistance, pet care discounts.

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.