Technician I

ePlus inc.; Chaska (MN); Hybrid; USD 10,000 - 60,000; Full time

Job summary

ePlus inc. is seeking a Technician I to provide technical support in a hybrid environment. Key responsibilities include project support, troubleshooting, and maintaining relationships with vendors. Ideal candidates will have strong communication skills and low voltage experience, along with a degree or equivalent technical background.

Benefits

401(k) eligibility

Various paid time off benefits

Health insurance options

Qualifications

• Minimum 3 to 5 years low voltage technical experience.
• Overall experience working in LAN/WAN environments.
• Proven technical troubleshooting skills.

Responsibilities

• Provide advanced technical support to ongoing field service activities.
• Develop understanding of project’s Statement of Work (SOW).
• Maintain effective communication with vendor partners.

Skills

Communication

Documentation

Troubleshooting

Customer Service

Organizational Skills

Education

Bachelor’s degree or equivalent related experience

Tools

Microsoft Suite

ERP software applications

Job description

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• As a Technical Support 1 you will be working a Hybrid work schedule Monday-Friday, 2:30pm - 11pm CST at our Technology Center in Chaska, MN. The qualified candidate will have excellent communication and documentation skills, along with low voltage experience.
  
  

Overview

• As a Technical Support 1 you will be working a Hybrid work schedule Monday-Friday, 2:30pm - 11pm CST at our Technology Center in Chaska, MN. The qualified candidate will have excellent communication and documentation skills, along with low voltage experience.
  
  

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include:

• Project Support Activities including developing a thorough understanding of the project’s Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of Bailiwick products/services.
• Positive Communication including utilizing Bailiwick’s systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Bailiwick’s network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
  
  

Qualifications

• Bachelor’s degree or equivalent related experience
• Minimum 3 to 5 years low voltage technical experience
• Overall experience working in LAN / WAN environments
• Prefer prior experience or familiarity with ERP software applications
• Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
• Proven technical troubleshooting skills
• Proficiency in the Microsoft Suite tools
• Excellent communication and customer service skills
• Ability to listen and accurately track and collect information
• Enthusiastic with exceptional organizational skills
• Relevant certification a plus
  
  

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $23.00 and $25.00 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

#IND1

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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