Generator Technician I

Taylor Sudden Service Inc.; Richmond (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Taylor Sudden Service Inc. in Richmond, VA seeks a Field Service Technician to diagnose, repair, and maintain generator sets and related equipment at customer sites. You will plan travel with the Service Manager and work on a rotating on-call schedule, staying safe and customer-focused.

You must have a valid driver's license, be comfortable lifting up to 50 pounds, and proficient with basic electronics and testing tools such as a multimeter. Company training is provided.

Qualifications

• Must be able to diagnose malfunctions and troubleshoot electrical and mechanical systems.
• Proficient with using a multimeter and basic test equipment.
• Requires own tools and ability to travel to customer sites.
• Excellent customer service and professional communication skills.
• Valid driver’s license with clean driving record and ability to obtain insurance.
• Willingness to stay overnight on occasion and participate in on-call rotation.

Responsibilities

• Consult with Service Manager to plan travel and prioritize work at customer sites.
• Diagnose malfunctions, repair or replace parts, and install assemblies to restore operation.
• Provide tools and arrange for facilities to perform repair work at customer premises.
• Inspect, operate, and test machines on delivery, during maintenance, and after repairs.

Skills

Multimeter

Own tools

Technical problem solving

Customer service

Driving and travel

Tools

None

Job description

• Consults with Service Manager to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnoses malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machine upon initial delivery, at specified inspection intervals, and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Manager such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc. so that proper accounts can be charged, and proper billing can be made.
• Performs preventative maintenance service to generator sets to include changing engine fluids and filters, inspecting the gensets AC and DC systems, belts, hoses, exhaust systems, and other components. Responsible for load bank testing and testing automatic transfer switches. Responsible for filing the proper paperwork and checklist pertaining to each inspection.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meetings of departmental personnel and reading of technical literature.
• Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.

Required Skills/Abilities:

• Job requires stooping, bending, climbing, and capability of lifting up to 50 pounds.
• Technical problem solving and trouble shooting skills.
• Must know how to use a multimeter.
• Must have own tools.
• Must have good computer skills.
• Work well with others and possess good people skills.
• Must have a professional attitude and be able to work with customers on a one-on-one basis.
• Valid driver’s license and good driving record to be insurable by corporate insurance carrier. Must be able to obtain at least a Class D Drivers License.
• Required on occasion to stay overnight at out of town locations.
• Required to be on call rotation 24/7 at times.