TECHNICIAN - FLAT RATE

Ford Store Morgan Hill; Morgan Hill, Northern (CA, KY); Hybrid; USD 44,000 - 80,000; Full time

Job summary

Ford Store Morgan Hill is seeking an experienced Service Technician to diagnose, maintain, and repair vehicles in a fast-paced, flat-rate shop. You will perform inspections, electrical and drivability diagnostics, and repairs to Ford vehicles in accordance with dealership and manufacturer standards.

Join a busy service team and use Ford diagnostic tools and DMS systems to ensure high-quality workmanship, efficiency, and customer satisfaction.

Qualifications

• Proven automotive technician experience required.
• Strong diagnostic and problem-solving skills.
• Ability to diagnose and repair vehicle systems accurately.

Responsibilities

• Diagnose, maintain, and repair vehicles per manufacturer standards.
• Perform inspections, diagnostics, and repairs on various vehicle systems.
• Document diagnosis, procedures, parts usage, and labor on repair orders.
• Operate safely and maintain shop organization and cleanliness.
• Communicate repair status to service advisors and management.

Skills

Vehicle Diagnostics

Electrical Systems

Diesel Repair

Flat-rate Environment

Tools

DMS Software

Ford Diagnostic Tools

Job description

# TECHNICIAN - FLAT RATEMorgan Hill - Morgan Hill, CA 95037## OverviewSalary Range$32.00 - $58.00 Base+Commission/monthPosition TypeFull TimeJob ShiftDayCategoryAutomotive## Description# Service Technician## Job Purpose:Perform vehicle diagnosis, maintenance, and repair services in accordance with dealership, manufacturer, and industry standards. The Service Technician is responsible for efficiently diagnosing and repairing vehicles while maintaining high-quality workmanship, productivity, safety, and customer satisfaction.---## Key Responsibilities:### Vehicle Diagnosis & Repair* Perform vehicle inspections, diagnostics, maintenance, and repair services on customer and dealership vehicles* Diagnose mechanical, electrical, diesel, drivability, suspension, steering, brake, and other vehicle concerns accurately and efficiently* Perform repairs according to manufacturer specifications and dealership standards* Complete warranty, customer-pay, and internal repair work as assigned* Conduct road tests and vehicle inspections to verify repair completion and vehicle performance* Identify additional repair or maintenance needs and communicate findings appropriately* Maintain productivity and efficiency standards in a flat-rate work environment* Ensure repairs are completed accurately and within established time guidelines### Repair Order & Documentation Responsibilities* Accurately document diagnosis, repair procedures, parts usage, and labor operations on repair orders* Follow manufacturer warranty policies, procedures, and documentation requirements* Maintain accurate and timely completion of repair order documentation* Utilize dealership management systems (DMS), diagnostic equipment, and manufacturer software programs effectively* Communicate repair status and technical information with Service Advisors and management as needed* Assist with quality control and verification of completed repairs when appropriate### Shop Operations & Safety* Maintain organization and cleanliness of work areas, shop equipment, and dealership property* Properly use and maintain dealership tools, diagnostic equipment, and shop equipment* Follow all dealership safety policies, OSHA requirements, and manufacturer repair procedures* Maintain professional working relationships with coworkers, management, vendors, and customers* Attend dealership meetings, manufacturer training, and certification programs as required* Stay current on manufacturer technical bulletins, repair procedures, and product updates* Uphold confidentiality regarding customer and dealership information* Perform additional duties and responsibilities as assigned by management---#### Qualifications## Job Qualifications:### Required Qualifications* Previous automotive technician experience required* Strong mechanical, diagnostic, and problem-solving skills* Ability to diagnose and repair vehicle systems accurately and efficiently* Ability to multitask and perform effectively in a fast-paced flat-rate environment* Strong attention to detail and quality workmanship* Professional appearance and positive attitude* Strong organizational and time management skills* Basic computer proficiency required* Ability to learn and utilize manufacturer diagnostic systems and dealership software programs* Dependable attendance and punctuality required* Ability to maintain confidentiality regarding customer and dealership information* Ability to follow dealership policies, procedures, and safety standards* Valid driver’s license with acceptable driving record required* Ability to work evenings, weekends, and holidays as business needs require### Preferred Qualifications* Previous Ford dealership experience preferred* Ford certification or ASE certifications preferred* Previous flat-rate technician experience preferred* Diesel, drivability, electrical, alignment, or heavy-duty repair experience preferred* Experience using dealership management systems (DMS), manufacturer diagnostic equipment, and repair software preferred* Ability to perform advanced diagnostics and repair procedures preferred* Experience working in high-volume dealership service environments preferred* Bilingual communication skills are a plus---## Physical Requirements:* Ability to frequently stand, walk, bend, kneel, crouch, squat, reach, and work in various physical positions* Ability to frequently lift, carry, push, and pull parts, tools, and equipment up to 50 pounds* Ability to occasionally lift and move heavier objects with assistance or proper equipment* Ability to work in a fast-paced dealership service environment* Ability to regularly use hands and fingers for tools, equipment, and computer-related functions* Ability to work around moving mechanical parts, automotive equipment, chemicals, fumes, and varying temperatures* Ability to safely operate customer and dealership vehicles* Ability to regularly perform repetitive hand, arm, and body movements during repair proceduresThe physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable laws.