Technician, Field Svc I

Canon USA; Norcross (GA); On-site; Full time

Job summary

Canon USA is looking for a Field Service Technician to enhance customer experiences and ensure efficient maintenance of Canon products. The role involves on-site service, effective communication, and maintaining high service standards. Ideal candidates will have a high school diploma, customer service skills, and the ability to travel. Join Canon USA to make a significant impact in a customer-facing role.

Benefits

Transportation allowance

Qualifications

• Customer-facing role requiring compliance with policies.
• Ability to lift 50 pounds and be active over 50% of the time.

Responsibilities

• Providing maintenance services on-field, in-shop, or on-site.
• Reporting product failure trends and serviceability issues.
• Maintaining technical information and records.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Job description

Join to apply for the Technician, Field Svc I role at Canon USA

If finding effective fixes and supporting customers with high service standards appeals to you, Canon USA, a leader in technology, solutions, and services, wants to hear your story. We’re seeking a Field Service Technician to deliver excellent experiences and improve efficiency in routine maintenance of Canon-supported products, following Service and Parts Standards.

Territory includes Eastpoint, College Park, Union City, Lithia Springs, and surrounding areas.

Your Impact

In This Position, You’ll Be Accountable For

1. Reporting product failure trends and serviceability issues with documentation, ensuring accurate records.
2. Providing efficient, responsive, and accurate maintenance services on-field, in-shop, or on-site.
3. Maintaining technical information, reports, expense records, and Canon property.
4. Communicating effectively to ensure customer satisfaction.
5. Maintaining the performance of assigned machines.
6. Contributing to achieving branch/district metrics.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role requiring compliance with customer policies, including possible COVID-19 vaccination requirements.

Do you meet these requirements?

1. High School diploma or equivalent.
2. Basic understanding of internet environments and ability to complete training programs.
3. Ability to travel (valid driver’s license and acceptable driving record).
4. Willingness to obtain necessary security clearances.
5. Ability to lift 50 pounds and be active over 50% of the time (walking, standing, kneeling).

The anticipated hourly salary range is $19.00-$26.31. Role includes a transportation allowance.