TECHNICIAN-FIELD SVC

Packaging-Corporation-of-America; Winter Haven (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Packaging Corporation of America (PCA) is seeking a Field Service Technician to diagnose, repair and maintain mechanical packaging equipment at customer sites. You will interact with customers, perform joint sales calls, and recommend solutions to keep machines running reliably.

The role requires a High School Diploma or GED, 2 years of related experience, and strong Electrical/PLC and mechanical skills. Travel is expected; a valid driving record is required.

Qualifications

• High School Diploma or GED.
• Two years of related experience preferred.
• Background in Electrical, PLC and Processors along with strong mechanical skills.
• Some fabrication/metallurgy abilities.
• Experience with welding – Stick, Gas, Mig, Tig.
• Self-motivated with the ability to work independently and with a team.
• Good driving record and ability to safely operate a company vehicle.
• Familiarity with mechanical setup equipment – Tray machines & Case Erectors.
• Excellent communication and computer skills; ability to interact with customers, plant operations and sales teams; willing to travel.

Responsibilities

• Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer locations.
• Order and install replacement parts for machines.
• Repair machines quickly and efficiently.
• Make modifications; run tests; adjust machinery as needed.
• Maintain accurate records of repairs and service calls.
• Provide equipment recommendations to customers.
• Comply with company procedures and safety standards.
• Perform other related duties as assigned.

Skills

Electrical/PLC background

Mechanical skills

Welding (Stick/Gas/Mig/Tig)

Driving

Communication skills

Travel willingness

Self-motivated

Customer interaction

Education

High School Diploma/GED

Tools

Tray machines & Case Erectors

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

Field Service Technician – Overview

The Field Service Technician is responsible for troubleshooting and maintaining the Mechanical Packaging equipment at customer sites in good working order. Technicians are also expected to interact with customers and make joint sales calls to offer solutions to customers with mechanical packaging equipment.

Principle Accountabilities

• Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer locations.
• Orders and installs replacement parts for machines.
• Repairs broken machines quickly and efficiently.
• Makes necessary modifications; implements test runs; and makes additional alterations to machinery as needed.
• Maintains accurate records of all repairs and service calls.
• Makes equipment recommendations to customers.
• Complies with company procedures and safety standards.
• Performs other related duties as assigned.

Basic Qualifications

• High School Diploma/GED.
• Two years of related experience preferred.
• Background in Electrical, PLC and Processors along with strong mechanical skills.
• Some fabrication, Metallurgy abilities needed.
• Experience with welding – Stick, Gas, Mig, Tig
• Self-motivated with the ability to work independently and with a team.
• Good driving record and the ability to safely operate a company vehicle.
• Familiarity with mechanical setup equipment – Tray machines & Case Erectors
• Communication and computer skills with the ability to interact with customers, plant operations and sales group. Must be self-motivated, manage time well, and the ability to travel.

COMPENSATION AND BENEFITS

• Salary range for position: $55,000 - $70,000
• Bonus: Annual – Based upon individual contribution and overall, Company performance.
• Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer.

Qualified Applicants must apply at careers.packagingcorp.com to be considered.