TECHNICIAN-FIELD SVC

Packaging Corporation of America; Winter Haven (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Packaging Corporation of America (PCA) invites a Field Service Technician to diagnose, troubleshoot, and repair mechanical packaging equipment at customer sites across Florida. You will participate in joint sales calls to offer practical solutions and ensure equipment reliability.

The role requires hands-on electrical/PLC/mechanical skills, some welding experience, and a willingness to travel. Excellent safety practices and strong customer communication are essential.

Qualifications

• High School Diploma or GED is required.
• Two years of related experience preferred.
• Background in electrical, PLC, and mechanical systems.

Responsibilities

• Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer sites.
• Order and install replacement parts for machines.
• Repair broken machines quickly and efficiently.
• Make modifications; run tests; and modify machinery as needed.
• Maintain records of repairs and service calls.
• Recommend equipment improvements to customers.
• Follow company procedures and safety standards.

Skills

Electrical/Mechanical skills

PLC knowledge

Welding techniques

Customer interaction

Travel readiness

Valid driver’s license

Time management

Communication skills

Education

High School Diploma or GED

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers – large and small – package, transport and display products of all kinds. Our paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

Field Service Technician

Responsible for troubleshooting and maintaining the mechanical packaging equipment at customer sites in good working order. Technicians also interact with customers and make joint sales calls to offer solutions to customers with mechanical packaging equipment.

Principle Accountabilities

• Diagnose, troubleshoot, and perform preventative maintenance and repairs at customer locations.
• Order and install replacement parts for machines.
• Repair broken machines quickly and efficiently.
• Make necessary modifications; implement test runs; and make additional alterations to machinery as needed.
• Maintain accurate records of all repairs and service calls.
• Make equipment recommendations to customers.
• Comply with company procedures and safety standards.
• Perform other related duties as assigned.

Basic Qualifications

• High School Diploma or GED.
• Two years of related experience preferred.
• Background in electrical, PLC, and processors along with strong mechanical skills.
• Some fabrication and metallurgy abilities needed.
• Experience with welding – stick, gas, MIG, TIG.
• Self‑motivated with the ability to work independently and with a team.
• Good driving record and the ability to safely operate a company vehicle.
• Familiarity with mechanical setup equipment – tray machines and case erectors.
• Communication and computer skills with the ability to interact with customers, plant operations and sales group.
• Must be self‑motivated, manage time well, and be willing to travel.

Compensation and Benefits

• Salary range for position: $55,000 – $70,000.
• Bonus: Annual – based upon individual contribution and overall company performance.
• Paid Vacation: Three weeks per calendar year. Pro‑rata vacation during the initial year of hire based upon start date within the calendar year.
• Paid Holidays.
• Within the first 30 days, an employee (and their dependents) is eligible to enroll in certain benefit coverages – medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401(k) plan. The plan offers both pre‑tax and Roth contribution options along with employer‑provided matching contributions.
• Disclaimer: The compensation and benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer