Technician - Field Inventory

CSS; Grafton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

CSS in Grafton, MA seeks an Outside Sales Support specialist to interface with customers, coordinate with OSR, and manage on-site inventory. You will assist with orders, provide daily reporting, and maintain VMI data, while building strong customer relationships.

This role requires up to 100% travel, lifting up to 50 pounds, and strong communication skills. A proactive, team-oriented mindset is essential for success in a fast-paced environment.

Qualifications

• Customer-focused professional with ability to handle multiple tasks.
• High school diploma or equivalent required; driving license preferred.
• Experience handling customer inquiries and resolving issues.
• Ability to use basic hand tools and operate equipment safely.
• Proficient in MS Office and data entry for reporting.

Responsibilities

• Interface with customers to evaluate needs and relay to OSR.
• Maintain on-site daily product reporting and supply chain controls.
• Source, upsell, and build relationships with customers.
• Provide daily support for OSR's sales efforts and account maintenance.
• Ensure accurate inventory counts and communicate with warehouse.
• Assist with on-site product location and identification.
• Enter, review, and release orders to support e-commerce.
• Communicate changes or shortages to customers and branch management.
• Maintain eStock/eCrib VMI labels and inventory levels.
• Deliver presentations on WESCO LEAN value, including VMI concepts.
• Review and release customer orders; report daily status; maintain barcodes.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Education

High School Diploma

Tools

Forklift

Microsoft Office

Hand tools

Job description

Shift:

Monday through Friday; 8:00 a.m. - 5:00 p.m.

Responsibilities:

• Interface with customers to evaluate needs or concerns and communicates to Outside Sales Representatives (OSR).
• Maintain on-site daily product reporting and analysis to ensure supply chain controls.
• Source, upsell, and build relationships with existing and potential customers.
• Provide daily support of OSR’s sales efforts and account maintenance functions.
• Ensure actual inventory count and communicate with warehouse personnel.
• Assist with on-site product location and identification.
• Enter, review, and release orders to support e-commerce solutions.
• Communicate changes, shortages, and concerns directly to customers and branch management.
• Ensure data in eStock is accurate and up to date.
• Answer questions from current and potential customers on Vendor-Managed Inventory (VMI) utilization.
• Perform daily scanning and sync tasks.
• Maintain eStock and eCrib VMI labels and webpage revisions to ensure minimum and maximum inventory levels.
• Deliver custom presentations on WESCO LEAN customer value, including Point of Use (vending applications), job trailers and WESCO/EESCODIRECT, ESTOCK.
• Review, control, and release customer orders, report daily customer status, and maintain barcoding and scanning practices for proper product identification and alignment with WESNET

Qualifications:

• Valid Driver’s License, with a satisfactory driving record required
• High School Degree or Equivalent
• 1 year of electrical, construction, or mechanical products required, 2 years preferred
• 1 year of resolving technical, equipment, and service-related issues, 2 years preferred
• Able to multi-task
• Able to use hand tools andheavy machinery (e.g., forklift, etc.)
• Intermediate computer skills, including Microsoft Office
• Strong written and verbal communication skills
• Attention to detail
• Strong presentation and persuasion skills
• Ability to use win-win approach to resolve controversy, stay objective and fair when dealing with sensitive situations, and maintain constructive working relationships
• Ability to work in team environment
• Ability to meet emerging customer needs. Including strong customer service background
• Ability to prospect and market concepts to existing and potential accounts
• Drive company vehiclefor an extended period of time with frequent stops and starts
• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds
• Ability to travel 75% - 100%

Working Environment:

Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities.Can be exposed to outdoor weather conditions.