Technician, Field

T-Mobile; Santa Fe (NM); Hybrid; USD 62,000 - 112,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Mobile service discounts

Home internet discounts

Tuition assistance

Paid time off

Paid holidays

Job summary

Tech role at T-Mobile in Clovis, NM, focused on maintaining and improving network performance and reliability. You will support outages, manage project segments, and drive process improvements with senior staff while staying current with systems, products, and standards.

Applicants should be local or willing to relocate; the position requires a degree or equivalent plus 2–4 years in operations and wireless telecom.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2–4 years working experience in Field Operations and maintenance.
• 2–4 years wireless telecommunications or related experience.

Responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts.
• Manage smaller projects or project segments, delivering accurate status and progress updates as required.
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management.
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians.
• Complete required training to maintain current knowledge of systems, products, and organizational standards.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

5G NR

Base Station

Continuous Development

Disaster Recovery Planning

Network Troubleshooting

Project Management

Radio Access Networks (RAN)

Technical Support

Wireless Backhaul

Education

Bachelor's Degree or equivalent

Vocational/Technical Training or related field

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This Technician will be responsible for sites in Clovis, NM and the surrounding area. Applicants should live in the area or be able to relocate at the time of hire.

This role supports network operations by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process enhancements. The work directly impacts network stability and service quality for organizational and customer needs.

Job Responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years Working experience in Field Operations and maintenance. (Preferred)
• 2-4 years Wireless telecommunications or other related experience. (Preferred)

Knowledge, Skills and Abilities

• 5G New Radio (NR) (Required)
• Base Station (Required)
• Continuous Development (Required)
• Disaster Recovery Planning (Required)
• Network Troubleshooting (Required)
• Project Management (Required)
• Radio Access Networks (RAN) (Required)
• Technical Support (Required)
• Wireless Backhaul (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): Yes

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $62,142 - $112,089National Base Pay Range: $27.16 - $48.99

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.