Technician, Equipment Services

Novolex; Boise (ID); On-site; USD 34,000 - 48,000; Full time

Job summary

Novolex in Boise, Idaho is seeking a Field Service Technician to install, inspect, troubleshoot and service Novolex filling machines at customer sites. You will train customer personnel on operation and maintenance to ensure optimal packing outputs.

The role requires strong mechanical skills, the ability to read electrical schematics, travel up to 70% and a valid driver's license. Knowledge of pneumatics and MS Office is preferred; PLC experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong mechanical skills and knowledge.
• Ability to read electrical schematics, use meter, and troubleshoot circuits.
• Good working knowledge of pneumatics (valves, air cylinders, etc.).
• Must read/write and communicate in English.
• Willing to travel up to 70% and possess a valid driver’s license.
• Working knowledge of MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Conducts/controls service activities to ensure timely customer support and productivity.
• Communicates with scheduling, management, other departments and customers.
• Functions as the equipment service technician within EPE service management/engineering for current or modified designs.
• Provides learning experience for customer and plant personnel on machine operation.
• Learns and grows skill sets to achieve business and personal development objectives.
• Meets corporate objectives for compliance, safety, quality and ethics.
• Performs the job safely while maintaining high performance of the equipment.

Skills

Mechanical skills

Electrical schematics

Meter usage

Pneumatics

Communication

Self-motivated

Travel 70%

Driver's license

MS Office

Education

High school diploma or equivalent

Tools

PLC knowledge

Job description

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Field Service Technician provides technical service and support for customers who own and operate Novolex filling machines. The technician is trained and knowledgeable to install, inspect, troubleshoot and service this equipment. The technician also trains the customer’s personnel on proper operating and maintenance techniques to ensure good packing outputs.

• Conducts/controls service activities as assigned to ensure timely customer support and safety are achieved while meeting the budgeted goals and objectives for productivity and utilization.
• Communicates well with central scheduling, management, other departments and customers.
• Functions as the equipment service technician within the departmental advising EPE service management and/or engineering of any problems or situations with models of current or modified design.
• Provides learning experience for both customer and plant personnel on machine operation.
• Learns and grows skill sets and competencies to achieve both business and personal development objectives.
• Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality ethical behavior and learning.
• Performs the job safely within an environment which the technician does not control. Maintains high performance of the paper packing equipment to defend against the competition

Requirements:

• o High school diploma or equivalent.
• o Strong mechanical skills and knowledge.
• o Ability to read electrical schematics, use meter & troubleshoot electrical circuits.
• o Good working knowledge of pneumatics (valves, air cylinders, etc.).
• o Must be a good communicator (including written and verbal English).
• o Self-driven to work alone and in teams, when needed.
• o Travel to customer site within assigned territory/region. – 70% travel
• o Valid driver’s license.
• o Working knowledge MS Office Suite skills (word, excel, outlook and power point)

Desired Requirements:

• o Working knowledge to verify inputs & outputs of a PLC and other analog components from HMI (Note: not required to program PLC or trouble shoot PLC programs)
• o Experience in operating / maintaining packaging equipment or equivalent in dairy / juice industry.
• o Possess a passport for possible international travel or the ability to obtain one within the first year of hire.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [e-mail].

Formerly Pactiv Evergreen