Technician Business Systems Analyst

Columbia Bank; Phoenix (AZ); On-site; USD 87,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank is seeking a skilled analyst to design and perform analyses for business systems, ensuring requirements meet banking needs. You will define and test solutions, administer configurations, and minimize risks through structured change procedures.

The role involves collaborating with stakeholders and vendors, developing requirements, and creating test cases. Strong problem solving, UAT, and documentation skills are essential, with occasional travel.

Qualifications

• HS Diploma or GED preferred.
• 4–7 years in technical bank operations.
• Familiar with project management, Excel, data warehouses, and bank products.

Responsibilities

• Analyze and design solutions for medium complex bank systems.
• Define and analyze problems; design and test standards and solutions.
• Administer system configurations; manage parameters and change procedures.
• Evaluate technical needs and recommend Risk Tier 2/3 solutions.
• Coordinate between stakeholders and vendors for enhancements or fixes.
• Develop system and functional requirements; create detailed test cases.
• Assist with testing, analyze results, and communicate incidents.
• Ensure regulatory compliance and training; stay updated on changes.
• Mentor or coach others as SME; share knowledge and best practices.
• Occasional travel as required.

Skills

Bank operations

Project management

Excel

Data warehousing

UAT methodologies

Problem solving

Documentation

Communication

Education

HS Diploma/GED

Tools

Microsoft Project

Data warehouse tools

Excel (advanced)

Job description

About the Role:

Design and perform medium complex analysis contributing to the selection and implementation of business systems optimized to meet business requirements. Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Administer systems configurations and parameters controlling system functionality. Minimize implementation risks through the development and adherence to change procedures. Responsible for evaluating the internal technical needs of an organization and recommending solutions for Risk Tier 2/3 products with medium business complexity. Responsible for serving as liaisons between business stakeholders and internal or vendor development resources to create enhancements or fixes based on business needs. Develop the system and functional requirements. Responsible for assessing available technologies to create development specifications as well as detailed test cases. Analyze release notes to assist business owners and stakeholders in deciding how new functionality might be used. Assist with testing and analyze results. Partner with end users to identify, evaluate, and communicate system incidents to appropriate technical resources for resolution. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You:

H.S. Diploma/GED (preferred) 4-7 years — Technical bank operations (Required) Knowledge of project management with Microsoft Project, bank operations, HR systems (as applicable), bank products, and mortgage, installment, and commercial loans. Extensive familiarity with financial institution computer and operating system features and third party products. Knowledge of user acceptance testing methodologies, principles, and practices of process development and implementation along with comprehensive banking/business unit system, software, and applications. Intermediate PC program skills with experience with Excel, data warehouse products, and other similar systems. Familiar with troubleshooting internet connectivity and browser issues. Ability to handle complex problems to achieve department goals. Extensive verbal and written communication skills for a variety of audiences (both technical and non-technical). Ability to analyze problems of a technical nature with high accuracy and attention to detail. Ability to accurately document problems and resolutions. Possess a high level of analytical ability to understand sophisticated programs/systems for resolving business problems. Ability to respond promptly to customer needs. Ability to handle difficult or emotional customer situations. Ability to set goals and objectives, prioritize and plan work activities using time effectively, meet deadlines and commitments, and work independently with little or no directional guidelines from manager.

Travel Requirements:

Occasional

Pay Range:

The pay range for this role is $87,000.00 - $100,000.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s). 2155 W Pinnacle Peak Rd Phoenix AZ 85027

Our Benefits:

• comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.