Commercial Operations Officer

Columbia Bank; Town of Seneca (NY); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with employer match

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto & home insurance

Pet insurance

Discount marketplace access

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank seeks a seasoned professional to lead loan operations within the Commercial Banking Market. You will manage commercial projects for the Market Director, prioritize initiatives, analyze data, and report findings to stakeholders, ensuring compliance and timely execution.

You will collaborate with Loan Administration, support process improvements, and mentor teams, with a focus on accurate reporting, auditable workflows, and delivering value across the market.

Qualifications

• Bachelor's level education not required; high school diploma or equivalent preferred.
• 5+ years of experience in Commercial loan operations mandatory.
• Advanced relationship management and operational experience required.

Responsibilities

• Oversee loan operations for a defined Commercial Banking market or team.
• Manage commercial projects and coordinate with Market Directors.
• Analyze data, prepare reports, and present findings to stakeholders.
• Ensure compliance with bank regulations and policy changes.
• Provide back‑up administrative support and assist with process improvements.

Skills

Relationship management

Operational experience

Analytical skills

Project management

Data analysis

Data presentation

Policy knowledge

Workflow development

Training & presentation

Communication skills

Stakeholder management

Time & scope management

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

About the Role:

Responsible for the loan operations of a defined Commercial Banking market or team. Manages commercial projects for the Commercial Banking Market Director. Organizes and prioritizes Commercial projects and communications throughout the assigned market in collaboration with Commercial Market Managers/Directors. Analyzes data and report findings and builds reports that support division initiatives, and report findings to key stakeholders. Supports and communicates compliance changes to the team within a defined market. Represent the division at quarterly meetings. May be asked or selected to work on Bank wide projects or initiatives. Provide back-up administrative support when needed. Works closely with Loan Administration on process improvements and provides other support as needed. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice”, May perform other duties as assigned.

About You:

Education High school diploma or equivalent (preferred) Experience 5+ years — of experience in Commercial loan operations (Required) Skills Advanced relationship management and operational experience, analytical and problem-solving skills and project management skills. Strong ability to analyze data and present findings. Advanced knowledge of products and services within project area. Superior knowledge of policies, procedures, practices and documentation within project area. Advanced ability to develop workflow processes and procedures to conform to efficient and responsive service and audit requirements. Proven track record of success and skills in operations and processes. Excellent written and verbal communication and presentation skills. Strong ability to work effectively with individuals and groups across the company to manage customer relationships, including executives. Requires significant experience in the project area and a demonstrated ability to manage projects within time and scope. Superior knowledge of “best practices” in industry and project area. Advanced proficiency with personal computers and related software packages such as Word and Excel, and other business machines. Proven ability to train and to present to a small and large audience.

Travel Requirements Occasional

The pay range for this role is $75,000.00 to $130,000.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s). 1111 Third Avenue 29th Floor Seattle WA 98101

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

• eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation
• sick days
• volunteer days
• holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means:

Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.

Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.