Technician Broadband II - Glo Fiber

Shentel; Williamsburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Broadband Technicians to join their innovative team. This role offers a unique opportunity to learn and grow in a supportive environment, where you'll gain hands-on experience installing and servicing high-speed internet, phone, and video services. With a focus on professional development, you'll receive training from experienced experts and have the chance to advance your career within the company. If you're ready to take the next step in your career and work in a dynamic, fast-paced environment, this position is perfect for you.

Benefits

Comprehensive Training

Career Advancement Opportunities

Company Vehicle

Flexible Work Schedule

Qualifications

• Ability to install and service broadband products in homes and businesses.
• Knowledge of wiring, cabling, and customer premise equipment.

Responsibilities

• Install, troubleshoot, and repair internet and phone services.
• Support system maintenance and resolve network issues.

Skills

Installation Skills

Troubleshooting

Customer Service

Technical Knowledge

Education

High School Diploma

Technical Certification

Tools

Power Tools

Telecom Equipment

Test Equipment

Job description

Tuesday, March 11, 2025

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high-speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include broadband internet, video, and voice; fiber optic Ethernet, wavelength, and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. For more information, please visit www.shentel.com.

Are you ready to move your career forward at the speed of light? Glo Fiber isn’t just a new internet service provider; it’s internet at the speed of light. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives, and other key positions in preparation for new market launches very soon. Get in on the ground floor and apply to be a part of our Glo Fiber family today!

Check out this video about Broadband Technicians (use the back button to return here after viewing the video).

If you’re like a lot of people, you’re excited to get your career moving. So where do you begin? Most of our Broadband Techs start their careers at Shentel, eager to earn while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, applying a range of tools and techniques they learned. With a focus on growing your skills, you can quickly become a valued technician like the ones our customers trust to deliver high-quality Shentel services. The services you will be working on include gigabit internet services for both homes and businesses, digital video services, and phone.

Get Next-Level Know-How
Getting started means getting up to date with all that Shentel has to offer. We’ll teach you to install and service Shentel products in our customers' homes. You’ll receive online classroom training and comprehensive hands-on experience in the field with experienced industry experts in home installation of broadband services and WiFi networks. You will learn to handle power tools, telecom equipment, meters and apps, computers and software, pole and ladder safety, and more. We provide the gear, and the knowledge you gain will make you a valuable in-home service professional. Support is available if you need a quick refresher or higher-level backup.

Climb the Ladder at Shentel
Are you ready to see how far you can go? There are always opportunities to grow and succeed at Shentel. Many of our Field Operations supervisors and managers started as Field Techs themselves. They understand what it takes to thrive and how to support their team, whether through onsite backup or guidance. They started where you are now and can help you build a strong foundation for a career that progresses as you do.

Physical Requirements:
This is a physical job, so you should have the strength and flexibility to:
• Move over all types of terrain in all kinds of weather while carrying tools and equipment
• Operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully loaded gear.

Duties and Responsibilities:
• Install, troubleshoot, and repair Internet, phone, and digital video services at both residential and business locations.
• Install, troubleshoot, and repair wiring/cabling and hardware supporting these services, including fiber, coax, and Ethernet cabling.
• Program, configure, and troubleshoot customer premise equipment supporting video, phone, and Internet services.
• Install, maintain, and replace coaxial cables, fiber optic, and copper lines within customer premises.
• Support system maintenance by resolving complex network issues.
• Install inline devices such as coax amplifiers, line extenders, taps, splitters, power supplies, and fiber optic splitters.
• Use test and measurement equipment to validate service performance.
• Observe all safety procedures at all times.
• Support on-call rotation and work periodically on weekends.
• Work conditions include climbing, working in attics and crawl spaces, at heights, and driving across service territories in a company vehicle.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process due to a medical condition or impairment, please contact an HR Representative at 540-984-5241 or [emailprotected]. When you contact an HR Representative, please specify the type of accommodation or assistance needed. We will assist you promptly.