Technician Broadband II - Glo Fiber

Shentel in; Ashland (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

Shentel in Ashland, VA seeks a Technician Broadband II for Glo Fiber. You will install, troubleshoot, and maintain internet, video, and phone services for residential and business customers using fiber and coax networks.

Requires 3–5 years of HFC/fiber installation experience, valid driver’s license, and basic PC/tablet skills (email/web). The role includes on-call rotation and occasional weekend work; a drug-free workplace with EEO compliance.

Qualifications

• Must have 3–5 years of experience with HFC and/or fiber to the premise installation, maintenance, troubleshooting and repairs.
• Clear communication skills with customers and colleagues.
• Able to operate basic PC/tablet applications like email and web browsers.

Responsibilities

• Installs, troubleshoots and repairs Internet, phone and digital video services for residential and business locations.
• Installs, troubleshoots and repairs wiring/cabling and hardware to support services (fiber, coax, Ethernet).
• Configures and troubleshoots customer premise equipment for video, phone and Internet services.
• Maintains and replaces coaxial cables, fiber optic and copper lines within customer premises.
• Supports system maintenance by addressing network plan conditions.
• Assists with on-call rotation and occasional weekend work as required.

Skills

Communication with customers

Driver's license

PC/Tablet basic skills

Tools

Email

Web browsers

Job description

Technician Broadband II - Glo Fiber (Finance)

Are you ready to move your career forward at the speed of light? Glo Fiber isn't just a new internet service provider, it's internet at the speed of light. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon.

Check out this video about Broadband Technicians: https://vimeo.com/549451090/67b06d4b82 (use the back button to return here after viewing the video)

If you're like a lot of people, you're excited to get your career moving. So where do you begin? Most of our Broadband Techs start their careers at Shentel fresh, enthusiastic to earn, while they learn. By the time they complete their training, they are capable men and women, well-educated on our systems and equipment, applying the range of tools and techniques they learned. With a focus on growing your skills you can quickly become a valued technician like the ones our customers trust to deliver high-quality Shentel services. The services you will be working on includes gigabit internet services to both homes and business, digital video services and phone.

Physical Requirements

• Move over all types of terrain in all kinds of weather while carrying tools and equipment
• Operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully.

General Requirements

• Must be able to clearly and successfully communicate to customers internal and external. Listen effectively, present your idea, write clearly and work well solo or in a group setting.
• Have a valid driver's license
• Must have 3-5 years of experience with HFC and/or fiber to the premise installation, maintenance, troubleshooting and repairs. Must also be competent in HFC and fiber optic theory, maintenance and trouble shooting.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.

Duties and Responsibilities

• Installs, troubleshoots and repairs Internet, phone and digital video services including business and residential locations.
• Installs, troubleshoots, and repairs all wiring/cabling and hardware required to support home and commercial services. This may include fiber, coax and Ethernet cabling.
• Programs, configures and troubleshoots Shentel provided customer premise equipment to support video, phone and Internet services.
• Installs, maintains and replaces coaxial cables, fiber optic and copper lines entering or within the customer premises.
• Supports system maintenance by clearing complex plan conditions throughout the network.
• Installs in-line devices including coax amplifiers, line extenders, taps, splitters, power supplies and fiber optic multi-ports and splitters
• Utilizes test and measurement equipment to validate performance of Internet, video, phone and WiFi services.
• Observes all company safety procedures at all times.
• Will be expected to support on-call rotation and periodic weekend work may be required.
• Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle. Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [e-mail] . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [e-mail] .

EEO is the Law and Pay Transparency